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-   -   "Delete after forward" feature problem (http://support.avaya.com/forums/showthread.php?t=4112)

maksis 01-15-2014 08:51 AM

"Delete after forward" feature problem
We are using Communication Manager Messaging 6.2-22.0 as a part of Midsize Enterprise template.
When CMM gets a message for a user with "Delete after Forward?" option active, it forwards message to user's external email and deletes message from mailbox, however, MWI on user's phone remains active. Then, when user enters to his mailbox using TUI, he hears "You have 1 new message", then presses 2, and hears "No new messages". This problem sometimes leads to "Mailbox is full" warning.

Upgraded CMM to Service Pack 2, but this didn't solve the problems.
How to solve this?

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