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-   -   X-Mobile using EC500 v5.2.1 vs. 6.0 (http://support.avaya.com/forums/showthread.php?t=380)

rpetty 09-27-2010 11:28 AM

X-Mobile using EC500 v5.2.1 vs. 6.0
I am having an issue getting an X-mobile station to give a call waiting indication when it is associated with a multi-line telephone such as a 6424D+M or 9640G telephone.

The scenario is this:

I have a multi-line telephone 6424D+M programmed with three call appearances for DID extension number 5268. The X-mobile 3725 phone is programmed as a non-DID extension (2097). In the off-pbx-telephone station mapping, extension 5268 is mapped to extension 2097 with the proper trunk, config set, call limit, mapping mode, calls allowed and bridged calls. If I call 5268 the X-mobile DECT phone extension 2097 rings and I can pick up the call.

Subsequent calls to 5268 only ring on the next call appearance on 5268, they do not provide a signal to the X-mobile DECT phone extension 2097 to provide a call-waiting indication so the call can be answered on the X-mobile DECT phone extension 2097. (It is noted that calling extension 2097 while 2097 is already engaged in a call, the X-mobile DECT phone extension 2097does provide a call-waiting indication.)

We currently are using CM v5.2.1, is anyone using the DECT 3725 handsets with CM v6.0?

If so, does the issue of call waiting we are experiencing with CM v5.2.1 disappear with CM v6.0?

mishra10 10-01-2010 01:23 AM

The answer to this would be this is the way that EC500 interacts with the DECT. It is also one of the problems when administering the DECT as an EC500 extention of a digital station. I believe that this would be classed as WAD. If the customer realy want to have the stations that call to the principle come through to the DECT, then the first two line appearances would have to be bridged to the DECT.
ASCOM DECT(DECT R4) solution is tested with CM 6 and the scenario is going to be the same there as well.

ipenu 07-01-2016 04:48 AM

Dect ec500
Hi all,

I have a customer that is using deskphones and EC500 to DECT phones. In this moment, when someone is calling and the call is being answered from the deskphone, on the DECT phone the call is showed as missed. Is it possible that in this situation, the call on the DECT to be showed also as answered, even the cal was anwered on the deskphone?
Thanks a lot.

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