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-   -   Retreive/View old chat & Emails (http://support.avaya.com/forums/showthread.php?t=13227)

furrerm 01-11-2018 02:35 PM

Retreive/View old chat & Emails
 
this may sound trivial, but I can not find anywhere to do so.

Can a customer (admin) retrieve an email that an agent sent a week or a month ago?
Same question for chat. Can a customer (admin) retrieve a web chat that an agent performed a day, a week or a month ago?

If so, how?

marquardt 02-22-2018 06:11 AM

Old E-mails and chat requests
 
Completed E-Mails are shown in the folder Completed.
The E-mails can be in the in the Archive, if an archive job works.
(see settings: E-Mail configuration - tab Archive(Delete)
The archived E-mails are exported with the Exporter
(see settings: Configuration- Service - E-mail settings)

Chat requests are available in the tab Archive (privilege).
(see also settings: Configuration - Service - Chat settings - tab Archive)


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