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-   -   Can't choose From when forwarding email (http://support.avaya.com/forums/showthread.php?t=10329)

logan32 08-18-2015 07:08 PM

Can't choose From when forwarding email
 
Hi everyone,

When an agent replies in IPOCC I have it set up to they can choose to send from their own name or from the Topic.

The same rule doesn't seem to apply for forwarding emails. It appears to only send from the personal address.

Can this be changed?

marquardt 08-18-2015 10:51 PM

Reply as topic or agent
 
Set for the Agent in the configuration the privilege >Reply as agent<

When the agent replies an E-Mail he can click on >From< and choose the From address (topic or agent).

You can also set the >reply to< in the configuration of the agent.
(Configuration - Agent - E-mail - Details)

logan32 08-18-2015 11:07 PM

No, but forwarding
 
Hi marquardt,

Thanks for your reply. Like I said, I have it working when I hit Reply on an email. What I need is the same functionality when i hit Forward.

From does not become a button when you Forward from my testing.

marquardt 08-19-2015 12:32 AM

Delegate
 
Delegate the E-mail. But the Agent cannot change the From address. The from address remains the sender.

logan32 08-19-2015 08:15 PM

Thanks
 
That's as I thought. Just wanted to make sure

Cheers!


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