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-   -   Time of Agent status on WebUI (http://support.avaya.com/forums/showthread.php?t=13294)

prasa7 01-28-2018 05:59 PM

Time of Agent status on WebUI
Agents need to be able to see how long they have been on Project break or Lunch break. I donít see any timer count on Agent WebUI to indicate how long the agent has been on break for.
How can i implement this ?

balan18 03-02-2018 08:53 AM

IPOCC WebUI need to show for agent break Timer
IPOCC WebUI Timer needs to show for agent break. I need to show this break Timer of agent both in agent and supervisor WebUI.

kruegerb 04-11-2018 01:54 PM

Break time brken down to reason code is available in historical reporting only

dalto16 08-08-2018 01:57 AM

Break status timer
But is there any way to just show a timer of the Break status even if break codes are not used on the RT

I did try and use the A state dur. which updates when the Agents goes on Break but if the Agent receives an internal call while away from their handset which they do not answer. The timer resets as the A state is changed to busy while ringing.

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