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-   -   System Manager patch 6.3.11 fails (http://support.avaya.com/forums/showthread.php?t=5909)

jaytarbox 01-14-2015 08:57 AM

System Manager patch 6.3.11 fails
Any ideas? Got the following error from System Platform. I'm currently on 6.3.10.

Failed to install patch System_Manager_R6.3.11_4802871. Error Detail: ErrorCode="100", ErrorMsg="Generic Error", Standard Output="", Standard Error="grep: /tmp/avaya_aura_install-log_*: No such file or directory /opt/vsp/PatchUtility/patch_utility.sh: line 125: $LOG_FILE: ambiguous redirect /opt/vsp/PatchUtility/patch_utility.sh: line 127: [: -eq: unary operator expected Installation failed for Patch System_Manager_R6.3.11_4802871 ".

mlombardi1 01-14-2015 12:47 PM

What version of System Platform? Should be

jaytarbox 01-15-2015 08:28 AM

Yep, it is

mlombardi1 01-19-2015 11:12 AM

Check your MD5 hash on the service pack to verify it matches 8583a1ee59621810cc9f8da7ee332ff0. I've had corrupt downloads from Avaya before.

I've recently upgraded an SMGR server from Sys Platform 6.3.0 to 6.3.5 and then upgraded the SMGR application from 6.3.3 to 6.3.11 Patch 1. I can confirm the service pack and follow-up patch installs successfully.

If installing via CDom is giving you trouble, try installing it from the SMGR shell. This will give you more progress information than System Platform which just spins aimlessly for two hours with no update information while the patch installs.

2. Copy the patch installer file to the System Manager shell in /tmp.
3. Log in to the System Manager virtual machine shell as admin.
4. Verify md5sum of the bin file with the value from PLDS. (8583a1ee59621810cc9f8da7ee332ff0).
5. Run the patch installer using the following command:
# SMGRPatchdeploy <absolute path to the System_Manager_6.3.11_r4802871.bin file>
Note: you will be prompted to accept the EULA. You must accept the EULA inorder to install the patch.
6. Wait for the system to execute the patch installer and display the installer prompt.

jaytarbox 01-22-2015 04:00 AM

Yeah, the MD5 matches, but that's a good point about doing it from the shell - I'll give that a try thanks.

jaytarbox 01-22-2015 10:02 AM

Turns out it was a disk space issue. I deleted two 6gb files from /opt/Avaya/HeapDump on the system manager server and the service pack installed.

SMGRPatchdeploy does not exist as a command - that must be only on the VmWare based deployments.

pradof 09-19-2018 09:02 PM

Did you free space in smgr? Why is the patch application in the sp cdom?

I have the same problem in a midsize smgr sp19 update :(

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