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-   -   Avaya external incoming call redirection to assistant (http://support.avaya.com/forums/showthread.php?t=12627)

ley4 04-20-2017 02:55 AM

Avaya external incoming call redirection to assistant
 
Dear experts,

I have the following issue with Avaya PBX. We have boss (ie. ext 100) who has assistant (ie. ext 200).

The setup we want is that all external calls to ext 100 will be redirected to ext 200 + all internal calls in case of 100 is busy or is not answering will go to 200.

If on 100 I configure coverage path with the conditions as above, it works as expected, however the incoming calls ring on both stations.
Is it possible to configure it somehow, that the calls will be redirected to 200, without being displayed on 100? Call forward is not a solution, as we need to keep internal incoming calls on 100.

Thanks!

markgallagher 04-20-2017 03:58 AM

If this is an Avaya IP Office system, then Forward Unconditional to 200 can be configured to only apply to external calls.

marzahn 04-20-2017 08:09 AM

Call Screening and Intercom System
 
Mark:

I wrote a job aid for something like you asked. It includes the following:

  • an intercom group
  • a back line
  • ring control modification
  • a Modular Messaging Call Application
How it Works
  1. inbound calls go both the boss (no ring) and his asst. (abbrv. ring)
  2. Either can pick up the call but most often the asst. does.
  3. She picks up the call and either handles the call or using the intercom asks the boss to take it.

My test plan will give you an idea how it works.:D

Test Plan
1. Call 111-8899. Let the call ring over to voice mail. Check voice mail subscriber 6059 for the message. The test is successful when the desk set rings normally and the voice mail is found in subscriber 9999.
2. Call 111-6059. Let the call ring over to voice mail. The test is successful when the following three things occur:
a. There is an abbreviated ring at 9999 (Donna’s deskset).
b. There is no ring at 8899 (Boss's deskset).
c. The voice mail is found in subscriber 6059.
3. Press the voicemail button on desk set 8899. The test is successful when the intercom voice mail is found in subscriber 9999.
4. Press the voicemail button on desk set 6059. The test is successful when the intercom voice mail is found in subscriber 8899.
5. Call 111-6059. The test is successful when the following three things occur:
a. Donna observes the abbreviated ring and picks up the call.
b. She pressed her intercom button and we observe the intercom tone and respond by pressing the Speaker Phone button.
c. Donna announces the call on line one and we are able to pick up the call.

arias67 10-03-2019 08:08 AM

IP office Basic with embedded voicemail. One of the soft button options when listening to messages is the call button. When customer presses the call button it automatically goes to Intercom 2. Is there anyway to make it go to line 1 to call the caller back?


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