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-   -   How can I set call position on IPOCC 10 (http://support.avaya.com/forums/showthread.php?t=14330)

pampl1 08-25-2020 07:09 PM

How can I set call position on IPOCC 10
 
Hi all, I read some foruns and documents, but I don't found the way I can set call position on queue on IPOCC task flow. I found on object Task Tag the variable c.positionInQueue from system, but on the customer topics I can't use this variable, because the variables offers by the IPOCC is only the user variables.
I want to put a audio with the call position on the topic configured on IPOCC, similar the feature presents on Voicemail PRO. Is it possible ? If yes, how can I do this ?


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