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-   -   Huntgroup configuration help (http://support.avaya.com/forums/showthread.php?t=3830)

shah138 11-06-2013 10:40 PM

Huntgroup configuration help
 
Hi,

Thanks in advance,

We have huntgroup xx configuration with acd, queue and vector to y, we defined the group type ucd-mia and 15 members(extension) in the hunt group.

We have the number mapped to vdn -> vector -> split(huntgroup xx). Now when the users calls in to number , it's not following the ucd mia type.

The extension we created in the hunt group has the login and logout button configured.

Any suggestion?

jjashley 11-14-2013 09:30 AM

Shah138

What are you seeing that leads you to believe that it isn't following the most idle agent algorithm?


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