Multiple Call Merge in one Segment Avaya Oceana
 

Hi

We have recently gone live at our sight with Avaya Oceana 3.8
we are experiencing a strange scenario where the multiple calls will get merged into on large segment usually around 2 HR (as configured in ACR)

has anyone experience the similar scenario where the calls get merged into one large segment

Products include

Avaya Oceana 3.8
CM 8
AES 8
AWFOS 15