Giving end users access to warranty support
 

We purchased 5650, 5520 , and 8610 switches for the Philadelphia International Airport as part of the telecom contract for the Terminal F project. We also purchased GJ6300 Next Business Day warranties for each. To close out this project - they are requiring written documentation on how to report a problem and obtain service. They require a phone number for this service. I only have a copy of the SDD Avaya Express Tech Support - Plus Next Business Day Pack (GJ6300). Is there any way to written specific instructions/phone numbers on how they can obtain service against these warranties? Can I also get the end user a Support Site log-in to get service that way - and how?

Hi James,

Support information is found on the Avaya Contact Us page (https://support.avaya.com/contact/). I can help you with a login to the support site, I would just need some additional information regarding the customer name, Sold To, and address. You can email me directly at nherman@avaya.com, i'll be happy to assist you with the creation of the support site login.

Best Regards,
Natallee

Great! Thanks for the info, Natallee. We appreciate your help.

Thank you so much, Natallee! We'll send you the additional info once our manager gives the go signal.