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-   -   EC500 problem-January 7, 2019 (http://support.avaya.com/forums/showthread.php?t=13877)

dasbill 01-07-2019 09:35 AM

EC500 problem-January 7, 2019
 
An xmobile station is created and added to off-pbx-telephone station-mapping for an analog extension, the security codes match, etc. With EC500 enabled and calling the extension, the extension rings and the cell phone rings but when the cell phone is answered the call immediately disconnects on the cell phone but the extension continues to ring. I've also tried this with another cell phone number entered on the xmobile station sheet with the same result, the cell phone disconnects when answered but the extension continues to ring. It's not happening across our network as tested from a separate set up. A trace did not show anything that I'm aware of, the call seizes the trunk and member. It must be a setting I'm overlooking. Any ideas from the group? Thank you in advance! *Could this be related to Cellular Voice Mail Avoidance feature? It's not happening to any other EC500 set up within our system of over several hundred*

dasbill 01-17-2019 10:32 AM

Fix
 
Working as intended! Response from IAUG.org member: "We had the same issue. Interestingly enough you can answer the call on the cell phone if you let it ring a few times first. The fix was to change Cellular VM Detection from Timed to Message." *So I subsequently had the cell phone user answer on the third or fourth or other rings but not the very first or second ring. Worked fine.* :)


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