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-   -   Bad Quality of Announcement when dialing topic number (http://support.avaya.com/forums/showthread.php?t=13232)

mqatatsheh 01-13-2018 05:32 AM

Bad Quality of Announcement when dialing topic number
 
We have installed IPOCC R10.1 and IPO500v2 10.1. When we call a topic we hear bad quality of announcement.*
This occur when playing announcement externally, when play it internally the announcement voice is very clear.
we confirmed .wav file format and everything seems normal.*

Any help is highly appreciated!

mqatatsheh 01-14-2018 12:30 AM

Hello ...

I see this is seen 37 times. is there any idea to solve this ?

mqatatsheh 02-16-2018 11:42 AM

Hello ...

Any idea ???

Thanks

herna77 02-23-2018 10:04 AM

Quote:

Originally Posted by mqatatsheh (Post 32751)
We have installed IPOCC R10.1 and IPO500v2 10.1. When we call a topic we hear bad quality of announcement.*
This occur when playing announcement externally, when play it internally the announcement voice is very clear.
we confirmed .wav file format and everything seems normal.*

Any help is highly appreciated!

Check audio is 16bits 8Hz mono .wav.
Check the correct codec g711

Application server recorder a 8bits and not is compatible.

:DMexican Learnig

mqatatsheh 02-28-2018 01:08 PM

Hi Herna77 ...

As I mentioned it's , not a .wav format issue because I used the default IPOCC announcment, the result is same.
that when I call the topic number internally (from local extension), the announcement voice is very good quality, and from externally when calling topic number (from mobile or any other external number), the announcement voice is very bad quality.
Whatís I noted, now internally I have normal extensionís and Agent Extensionís, when calling the topic number from any normal extensions I hear the announcement with very good quality ( on System Status Active Calls this call using RTP Relay) . When calling the topic number from any agent phone the announcement quality is very bad and poor.(on System Status Active Calls this call using VCM)
And nothing changed when calling externally Poor quality when playing announcement and using VCM when monitor it on System Status Active Calls, so any call either is internal from agent extension or external using VCM have a Poor Quality when playing announcement.

mqatatsheh 03-06-2018 04:34 AM

@Herna77 ...

Any Updates Please ?

coreyprimeaux 05-21-2018 07:49 PM

Similar issue
 
We have a very similar issue with external calls to our announcements. Very poor quality externally but very good internally. Any suggestions?

pspieg 05-22-2018 12:33 AM

This is a forum, most of the answers come from colleagues.
If you have an urgent matter with this, you should raise a ticket with the avaya helpdesk.

Regards, Peter


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