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jones1116 02-05-2019 08:15 AM

WFO Applications

Can somebody help me understand what the options are in the WFO portfolio?

Iím familiar with ACR, QM and WFM, but not so much with the bits you can add on. e.g. is Knowledge Management part of the WFM suite or extra? Is there a doc anywhere that explains it all?

Many thanks

mark05 07-20-2019 01:49 AM

Check Avaya Sales Pages
If you have access to Avaya Sales portal, you can search for "WFO Solution Guide". It has documentation about the features.


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