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-   -   AACC 6.2 email autoreplay subject - need to remove [<AR1>] and [<AD1>] (http://support.avaya.com/forums/showthread.php?t=2235)

jmppprd 10-31-2012 07:23 AM

AACC 6.2 email autoreplay subject - need to remove [<AR1>] and [<AD1>]
 
we have a AACC 6.2 with email configuration , when the system send a autoreplay email or chat conclution with a customer the systema automatic add to the subject one of this to character : [<AR1>] and [<AD1>] . we need to remove .


some recomendation?

francisyates 10-31-2012 01:30 PM

This is a prevention method built into AACC, to prevent loops happening in the system. I do not believe this can be removed, as this would cause auto responder loops which would severely impact the performance of the CCMM server

jmppprd 10-31-2012 01:45 PM

Thanks for your responce ,

regards,


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