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-   -   ACCS Integration with any web based crm (http://support.avaya.com/forums/showthread.php?t=14341)

khali33 09-10-2020 02:52 AM

ACCS Integration with any web based crm
 
How can make ACCS Integration with any web based crm?

khali33 11-04-2021 02:33 AM

Thanks god , I get it
First from accs administration page go to multimedia, then open agent desktop configuration choose basic screen pop up then choose general intrinsic then check mark on screen parameter of (AD_CLID)
then goto basic screen popup tap and click add and add the url of your web based crm search box and mark on always on screen pop up.

so when the agent answer call contact center will take caller id then put it in the crm and make search and get the data


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