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-   -   Write call data to the CTI (http://support.avaya.com/forums/showthread.php?t=4966)

norto7 08-13-2014 09:47 AM

Write call data to the CTI
What is the best method in writing call data to the AES to be used in CTI in Orchestration Designer
I have variables that get collected in OD and when I transfer the call to an agent I want to pass those along with the call so the CTI will use them.

hergenmuelle 08-14-2014 02:05 AM

If this is a AACC solution then you can add UUI information to the call using HDX and the CCMS WebServices. Please refer to 44400-510_05.02_AACC_Configuration—Orchestration_Designe r_Application_Development for instructions on how to use the ContactService WebServices.

norto7 08-14-2014 07:49 AM

This is an experience portal / IVR speech application
I am using Experience Portal with a OD speech IVR application

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