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-   -   Internal Twinning 9650 with 3720.. no ringing on 2nd call.. (http://support.avaya.com/forums/showthread.php?t=11516)

ctarpi 05-24-2016 09:13 AM

Internal Twinning 9650 with 3720.. no ringing on 2nd call..
 
Hello !

i have search everywhere but nothing..
I explain :
On IP office 9.1 i have a 9650 with internal twinning on a 3720.
When a 1rst call arrive, all the 2 phone are ringing.. ok.

- 1) so if i take the callwith the dect, when a second call arrive, the 9650 don't ring and i have just a bip on the 3720 to inform me a new is comming..
- 2) if i take the call with the 9650, when a second call arrives the 9650 & the 3720 are ringing...


How can i do to have the 9650 ringing when the second call arrive and the first was taken with the DECT ?
an idea ?


thanks !!

weiss1 06-21-2016 12:55 PM

I guess you have set 'Maximum Number of Calls' to two, as else ways the second call would receive busy.
The 'bip' must be a call waiting indication. How to answer this, depends on the phone. It could be 'R' or 'Answer' key or a menu entry to answer a waiting call. (I would have to read the manual myself...)

ctarpi 07-01-2016 06:33 AM

in fact there is no problem to answer the second call, my client just wish both phones ring in the same way that during the arrival of the first call...


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