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-   -   Drop key of 9608G ip phone (http://support.avaya.com/forums/showthread.php?t=13799)

mrazou 10-12-2018 12:29 PM

Drop key of 9608G ip phone
 
Dear all,

We are new to ip office, and we have Avaya ip office 500 v2 of release 10.1

Also we have ip phones of model 9608G running using h323 protocol.

My question is about drop button.

During the incoming call I.e. when the ip phone is ringing, if I press drop button, the caller is getting transferred to the voice mail, and start hearing this recording "your call has been answered by avaya ..."
While I want drop button in this case to disconnect the caller without this transfer. Only disconnect him.

Could you please advise how drop button will disconnect the caller, without transfer him to vm.

Your fast response is highly appreciated.

Kind regards,

thiel2 10-12-2018 02:22 PM

It's actually working as designed:
http://marketingtools.avaya.com/knowledgebase/
click on User Guides
Pick your system and release from the drop down boxes, then select Phone Guides and 9600 Phone

See the section on Answering Calls, specifically Dropping an Incoming Call


Dropping an Incoming Call

You can attempt to drop an incoming call. Dropping a call has different effects depending on the call type and other options:

If the call is a hunt group call, dropping the incoming call causes it to be presented to the next agent in the group or follow other hunt group settings (which can include presenting the call to you again).
If the call is a direct call to you, dropping it causes it to:
Go to your forward on no answer destination if set and enabled. See Forward On Busy/No Answer.
Else the call goes to your voicemail if available.
Else the call continues to ring (drop has no effect).
If the call is returning from being held or parked for too long you cannot drop it.
To drop an incoming call:

1. If the call is not the currently highlighted call on the display, use the up arrow up and down down arrow arrow keys to highlight it.
2. Press the Drop key. Depending on your particular phone this may be a soft key on the display or a physical key. You can also assign the drop function to a programmable key.

mrazou 10-14-2018 01:45 PM

Thanks for the reply


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