Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Web Chat Failed (http://support.avaya.com/forums/showthread.php?t=6653)

oiduran 06-19-2015 10:08 AM

Web Chat Failed
 
3 Attachment(s)
Hi every one,

We are testing the web chat example but presents this error: 404 the resource is not available.

Attach the image.


Any ideas?

marquardt 06-21-2015 09:49 PM

How to
 
  1. Copy WebChatApp.war in folder ..\Tomcat\webapps
  2. Edit WebChatApp.properties in folder ..\Tomcat\conf.
  3. -> Change TTraceServiceHost
  4. -> Change Topics
  5. -> Change WebChjatProxy.XMPPServerHost
  6. -> Change WebChatpProxy.XMPPServerDomain
  7. Save WebChatApp.properties
  8. Restart Tomcat.
  9. http: // ip or localhost:8080/WebChatApp/

oiduran 06-22-2015 05:41 AM

Yes Dear Marquardt, I did it, but shows this error... :(

marquardt 06-22-2015 06:35 AM

Did you try:
 
hostname or ip address
(http://ip address:8080/WebChatApp/)

For additional information see also TTrace WebChatApp

oiduran 06-22-2015 12:42 PM

Ok, I will check the TTrace!

marquardt 06-22-2015 10:06 PM

Copy WebChatApp.properties from WebChatApp.java.zip
 
Do not use the automatic set WebChatApp.properties in Folder conf.

Copy the WebChatApp.properties from the WebChatApp.java.zip Folder dist.


Example:

################################################## #############################
# #
# WebChat Integration Sample 2012 Avaya, All rights reserved. #
# #
################################################## #############################

################################################## ################################################## #####################
## WebChatApp settings
################################################## ################################################## #####################
# here the location of the ttrace server is specified
# when left empty, localhost on 10300 is connected
TTraceServiceHost=localhost
TTraceServicePort=10300
# The list of topics that can be connected
# the format of the list is comma separated: <entry>,<entry>,......
# an entry has the format <TopicID>:<JabberID> where TopicID must not contain spaces
# keep in Mind, that the topicid must ONLY contain alpha numeric characters
Topics=Support:chattopic1@vmstulab101,Sales:chatto pic2@vmstulab101,Service:chattopic3@vmstulab101

################################################## ################################################## #####################
## WebChatProxy specific settings (in the app the proxy runs in internal mode)
################################################## ################################################## #####################
# Connecting to a XMPP Server and establishing a chat session requires a set of parameters
# Some of the parameters you specify here and the rest you will require to provide when using the
# Proxy's WebService or API. The Parameters you specify here are constant for every chat session
#
# The Host name of a XMPP server
WebChatProxy.XMPPServerHost=localhost
# the port where the XMPP server waits for client connections
WebChatProxy.XMPPServerPort=5222
# the XMPP domain where the users reside which use the proxy to connect to the XMPP server
WebChatProxy.XMPPServerDomain=localhost

oiduran 07-01-2015 08:42 AM

I had that copy folder webchat initially works and It's OK. But I unknow the reason.

marquardt 07-02-2015 04:29 AM

Does the web chat work?
 
Are there any issues open?

oiduran 07-02-2015 12:09 PM

Excuse me, I dont understand your question.


All times are GMT -7. The time now is 10:08 PM.