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mqatatsheh 01-14-2018 12:32 AM

Workforce Management Report
 
Hi ...

when trying to generate IEX and Verient Reports, not generated.
is there a reson why ?
1. all service is up
2. time interval correct
3. there is data on the other reports .

thanks

furrerm 01-16-2018 11:42 AM

Are you setting your parameters or basic data?

even if there are no calls that apply to the counters, it will pull a report of all 0's

mqatatsheh 01-23-2018 11:16 PM

Hello ...

basic data, and there is a call based on the counters and I cnfigured the workforce management interface .

Thanks

kruegerb 01-24-2018 06:02 AM

has the customer IPOCC 10.0 or later? in 10.0 some report definition changed, so that the workforceManagement reports are no running out of the box
Reports need some manual adjustment (do not use “Run”!):
– IEX :
– Select Topic and Agent
– Basic data: unmark “Show counter name”, Adjust Time period for using 30 min, mark “Automatic Reporting”, Output medium CSV

– Verint :
– Select Topic, Agent Group and Agent
– Basic data: unmark “Show counter name”, Adjust Time period for using 15 min, mark “Automatic Reporting”, Output medium CSV


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