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-   -   One-X Attendant conflict with Skype For Business? (http://support.avaya.com/forums/showthread.php?t=10269)

marcsuttle 07-31-2015 07:16 AM

One-X Attendant conflict with Skype For Business?
Our receptionists currently use One-X Attendant (1XA - rel. They also use Lync 2013 for IM only. Converting Lync to cloud based Skype For Business we discovered a conflict between Skype and 1XA.

With Skype signed out all calls to/from 1XA ring but go idle as soon as call is answered (verified with List Trace).

With Skype signed in all calls complete but two things happen >
#1 the Skype For Business app "pops" for every 1XA call in or out.
#2 the attendant hears a 2nd dial-tone from CM simultaneous with the attendant call. This 2nd dial tone eventually times out and the CM handset off-hook alarm is heard.

Removing Skype For Business feature from Windows set up solves the problem.

We can live without Skype For Business on the attendant machines but I'd like to understand the issue.

We are CM 6.2 and successfully run One-X Communicator (rel. 6.2 SP4) with Skype For Business without any problem.

patkara 09-02-2015 06:26 AM

Attendant being a fairly heavy application, it is recommended not to have any other application on same system. Also, having a VOIP-based application running on the same PC might mess up with voice manager of attendant (iclarity.exe).

It is also recommended not run Lync on the same system as with attendant. This will be fixed in later releases.

ggilkison3 02-27-2016 08:18 PM

Skype for Avaya resource
Also see the following Skype for Avaya group for additional support: https://www.linkedin.com/groups/3070086

gray152 08-19-2016 08:34 AM

Had the same issue. Configured the Audio settings in SKYPE to use alternate microphone and speakers. Also unchecked the second ringing option. This has resolved my issue.

** I had to install a second microphone to achieve this. I used a PC camera, but any microphone would work. **

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