Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   IP Office Hunt Group if ACCS offline (http://support.avaya.com/forums/showthread.php?t=12858)

coole 06-28-2017 10:41 AM

IP Office Hunt Group if ACCS offline
 
Can you configure a hunt group in the IP Office server to queue calls if the ACCS server goes off line ?

How do you route calls to the Hunt Group. Currently a short code only sends calls to ACCS.

John Cooley
Voice Engineering
Sears Holdings Management Corp.

tdaway 06-28-2017 09:33 PM

I am sure this is not possible to happen automatically unless you manually change the destination to the hunt group extn number.

sbhano 07-13-2017 11:38 PM

Can't we put the hunt group number in fallback at incoming call route ?

gsanadze 07-17-2017 06:52 AM

I would sugest to put a backup number for SIP User - put a Hunt Group number there


All times are GMT -7. The time now is 02:18 AM.