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-   -   Giving end users access to warranty support (http://support.avaya.com/forums/showthread.php?t=4449)

jpratz 04-02-2014 06:39 AM

Giving end users access to warranty support
We purchased 5650, 5520 , and 8610 switches for the Philadelphia International Airport as part of the telecom contract for the Terminal F project. We also purchased GJ6300 Next Business Day warranties for each. To close out this project - they are requiring written documentation on how to report a problem and obtain service. They require a phone number for this service. I only have a copy of the SDD Avaya Express Tech Support - Plus Next Business Day Pack (GJ6300). Is there any way to written specific instructions/phone numbers on how they can obtain service against these warranties? Can I also get the end user a Support Site log-in to get service that way - and how?

nherman 04-02-2014 07:38 AM

Hi James,

Support information is found on the Avaya Contact Us page (https://support.avaya.com/contact/). I can help you with a login to the support site, I would just need some additional information regarding the customer name, Sold To, and address. You can email me directly at nherman@avaya.com, i'll be happy to assist you with the creation of the support site login.

Best Regards,

johns1224 05-13-2017 03:10 AM

Great! Thanks for the info, Natallee. We appreciate your help.

cartw7 06-03-2017 07:49 PM

Thank you so much, Natallee! We'll send you the additional info once our manager gives the go signal.

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