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-   -   9640G - Dual audio path? (http://support.avaya.com/forums/showthread.php?t=377)

jaywilliams 09-26-2010 09:27 PM

9640G - Dual audio path?
Hi all,

Is it possible on a 9640 IP phone to listen to audio through the handset and the headset at the same time? Currently I can only get the audio on one or the other and not both simultaneously.

Is this supported?

sg 10-03-2010 10:33 PM

9640G - Dual audio path

Its not possible to have dual audio path on Avaya phones as its setup for only one audio path.


jaywilliams 10-05-2010 05:05 PM

Thanks for replying.

So how are you supposed to do supervisor training with Avaya contact centres? On the Cisco IP phone you can have audio through both paths. Is there some other feature for training/supervisor purposes?

mtangen 11-29-2010 03:33 PM

Yes, it's called Service Observe.

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