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-   -   Avaya Phone Directory Feature (http://support.avaya.com/forums/showthread.php?t=13757)

mahajc 09-12-2018 06:27 AM

Avaya Phone Directory Feature
 
Hello Team,

May I know the correct search sequence for using Phone directory feature.

For Example If I would like to search for Tom Smith.

As I am aware we need to search using surname i.e Smith in this case.

Should I be using key strokes as 76484*8 (If this is true, how to overcome overlapping names like Pmith (just example) as surname which have same sequence)

or

Should I be using key strokes as 77776444844*8 (Some names still do not show up in search even if they are correctly formatted without any special characters or spaces)

marzahn 09-19-2018 06:25 AM

Dial by Name
 
Quote:

Originally Posted by mahajc (Post 34746)
Hello Team,

May I know the correct search sequence for using Phone directory feature.

For Example If I would like to search for Tom Smith.

As I am aware we need to search using surname i.e Smith in this case.

Should I be using key strokes as 76484*8 (If this is true, how to overcome overlapping names like Pmith (just example) as surname which have same sequence)

or

Should I be using key strokes as 77776444844*8 (Some names still do not show up in search even if they are correctly formatted without any special characters or spaces)


Usually as you are keying in a name, the called PBX will offer you a selection of names from which to choose. So you will can select either "smith" or "pmith" as needed.;)

marzahn 09-19-2018 08:23 AM

Dial by Name
 
Quote:

Originally Posted by mahajc (Post 34746)
Hello Team,

May I know the correct search sequence for using Phone directory feature.

For Example If I would like to search for Tom Smith.

As I am aware we need to search using surname i.e Smith in this case.

Should I be using key strokes as 76484*8 (If this is true, how to overcome overlapping names like Pmith (just example) as surname which have same sequence)

or

Should I be using key strokes as 77776444844*8 (Some names still do not show up in search even if they are correctly formatted without any special characters or spaces)


Usually as you are keying in a name, the called PBX will offer you a selection of names from which to choose. So you will can select either "smith" or "pmith" as needed.;)


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