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-   -   CCR Wallboard - Calls Waiting always shows as 0 (http://support.avaya.com/forums/showthread.php?t=5916)

grazi4 01-15-2015 01:43 PM

CCR Wallboard - Calls Waiting always shows as 0
 
Hello All,

I am looking for some help on where to start my search for the reason Calls Waiting does not change from 0 when calls are in queue.

I have added an image below for reference:

http://i.imgur.com/gMJLQkR.jpg

The Lost Calls is another issue....

Thanks in advance for any help.

Edit: I am using IP Office Customer Call Reporter 9.0.3.0 Build 12

grazi4 01-19-2015 08:31 AM

Update for anyone who has the same issue, The issue has been resolved, it appeared to be because of a failed update for SQL server. Calls Waiting and Lost calls issue were all resolved.

bennylu 01-20-2015 10:29 PM

I am having the same issue. How did you find out it was SQL server issue and did you just reboot the SQL to fix the issue?


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