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Forum: Telephones, Adjuncts, and Adapters 05-08-2019, 01:21 PM
Replies: 4
Views: 1,812
Posted By eyerh66
Also, I am on Aura Communication Mgr. 6.3

Also, I am on Aura Communication Mgr. 6.3
Forum: Telephones, Adjuncts, and Adapters 05-08-2019, 01:20 PM
Replies: 4
Views: 1,812
Posted By eyerh66
B189 No Ethernet

Hello!

We have a B189 that has been working just fine but today, I am getting a "No Ethernet" message when I try to connect. I have tried different cables, different locations, etc. I went into...
Forum: Messaging 03-20-2019, 02:03 PM
Replies: 1
Views: 1,187
Posted By eyerh66
Voicemail Record Instructions after Greeting

Hello!

I have an Aura Messaging 6.3.3 and I have a greeting issue. Does anyone know if there is a way to either:

A. Remove the system recording that says "Record your message after the tone. ...
Forum: Messaging 01-25-2018, 08:45 AM
Replies: 0
Views: 2,490
Posted By eyerh66
Fax Utility/Long Distance Issue

We have recently tested using the fax utility in Aura Messaging to give customers an option other than a fax machine/multi-printer and everything is working fine as long as the fax is going to a...
Forum: IP Telephony and Convergence 11-16-2017, 01:31 PM
Replies: 8
Views: 6,813
Posted By eyerh66
They are logged into the phones. I talked to two...

They are logged into the phones. I talked to two of the users who reported it and they said the phone beeped, the screen said off-line, then went blank and booted back up. One of the users said it...
Forum: IP Telephony and Convergence 11-16-2017, 11:17 AM
Replies: 8
Views: 6,813
Posted By eyerh66
9600 series Phones Rebooting

We are relatively new to using VoIP phones as we began using mostly 9608 H.323 phones last year. We haven't had any issues up until yesterday when a few users reported that their phones had "beeped"...
Forum: Avaya Aura & Unified Communications 06-01-2017, 07:42 AM
Replies: 6
Views: 9,968
Posted By eyerh66
One X-Communicator Issue

I have a user that works remotely (my first go at setting up a remote worker!) and we set him up with One X-Communicator. I have One X on my own work station and have no issue connecting/using it. ...
Forum: Messaging 04-11-2016, 11:35 AM
Replies: 2
Views: 12,326
Posted By eyerh66
Aura Messaging Fax Utility

I am currently testing the fax utility on our Aura Messaging system and it seems to be working well except for one issue. To be able to send and receive faxes through Aura Messaging, I found I have...
Forum: Avaya Aura & Unified Communications 01-05-2016, 07:19 AM
Replies: 0
Views: 6,441
Posted By eyerh66
Analog Telephone Adaptor

We recently upgraded to Aura 6.3 and have started using VoIP phones in areas where we are renovating. We are using H.323 phones (96xx) and don't have Session Mgr/SIP. In one of our campus...
Forum: Avaya Aura & Unified Communications 12-16-2015, 11:05 AM
Replies: 0
Views: 4,088
Posted By eyerh66
Fax Issue

I am currently testing the fax utility on our Aura Messaging system and it seems to be working well except for one issue. To be able to send and receive faxes through Aura Messaging, I found I have...
Forum: Enterprise PBX Communications Systems 05-27-2015, 06:10 AM
Replies: 5
Views: 13,858
Posted By eyerh66
Thanks for the info! I will have a backup...

Thanks for the info! I will have a backup available before I bring everything down. Do you know in what order I should bring everything down? Should I bring down servers first then gateways? If...
Forum: Enterprise PBX Communications Systems 05-23-2015, 01:10 PM
Replies: 5
Views: 13,858
Posted By eyerh66
Graceful Shutdown of PBX

We are having some electrical work done in our server room and I will have to temporarily bring down our 8700 servers, 2 extreme switches and 12 gateways. I put in a ticket to Avaya asking for the...
Forum: Enterprise PBX Communications Systems 01-28-2015, 08:25 AM
Replies: 1
Views: 11,589
Posted By eyerh66
Low Volume Issue

I have a few users that are having the following issue: When one of our users is talking with someone over our local phone lines, it sounds as if our users voice is being partially muted. When I do...
Forum: Enterprise PBX Communications Systems 05-22-2014, 10:48 AM
Replies: 1
Views: 8,289
Posted By eyerh66
Replacing 655A in G650

I recently reported a minor alarm on a redundant 655A (slot 15) in one of my G650 cabinets. Avaya sent me a replacement but I haven't been able to find any information on how to swap it. Is it as...
Forum: Enterprise PBX Communications Systems 09-17-2013, 08:23 AM
Replies: 0
Views: 10,795
Posted By eyerh66
Low Voltage-Emergency Phone Question

We are having a technician replace our emergency phones and we have several that are not receiving dial tone. He is using the same model of Talk-A-Phone that we have always used without issue.
...
Forum: Enterprise PBX Communications Systems 09-16-2013, 08:33 AM
Replies: 1
Views: 13,129
Posted By eyerh66
Incoming DID Routing Question

Our incoming/outgoing local phone traffic is currently on a dynamic T1. Unfortunately, when our internet service goes out as it has a few times in the last month, our traffic is greatly affected as...
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