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Search: Posts Made By: schopdekar
Forum: IP Office Contact Center 05-25-2016, 04:28 AM
Replies: 11
Views: 2,718
Posted By schopdekar
>> It's not up and running and using Openfire. ...

>> It's not up and running and using Openfire.
Did you meant "its "now" up" instead of "not" ? :)
Forum: IP Office Contact Center 05-25-2016, 04:16 AM
Replies: 11
Views: 2,718
Posted By schopdekar
Please ensure that the domain name is pingable. ...

Please ensure that the domain name is pingable.
Please post the logs, of Chat Task Server and WebChat. In TTrace, under webchat, Please enable WEBCHAT_Data flag.

In case of config changes like...
Forum: IP Office Contact Center 05-25-2016, 04:01 AM
Replies: 11
Views: 2,718
Posted By schopdekar
As lebon pointed out, please check the IPOCC Chat...

As lebon pointed out, please check the IPOCC Chat Server configuration.

Please keep the XMPP Server domain name same at both places i.e. in XMPP server and in Domain field of Chat Server...
Forum: IP Office Contact Center 05-24-2016, 10:26 PM
Replies: 11
Views: 2,718
Posted By schopdekar
Can you please post the chat taskserver and...

Can you please post the chat taskserver and webchatdialog log files.
Anonymous support from there should be there from XMPP server.

The below is NOT needed, but you can give it a try.
Create...
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