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Search: Posts Made By: marquardt
Forum: IP Office Contact Center 08-18-2015, 11:32 PM
Replies: 4
Views: 4,733
Posted By marquardt
Delegate

Delegate the E-mail. But the Agent cannot change the From address. The from address remains the sender.
Forum: IP Office Contact Center 08-18-2015, 09:51 PM
Replies: 4
Views: 4,733
Posted By marquardt
Reply as topic or agent

Set for the Agent in the configuration the privilege >Reply as agent<

When the agent replies an E-Mail he can click on >From< and choose the From address (topic or agent).

You can also set...
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