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Forum: Small and Medium Business Communications 12-12-2017, 05:14 AM
Replies: 6
Views: 29,111
Posted By sfrits
Try setting up stations 78 and 79 in Hunt Group 7.

Try setting up stations 78 and 79 in Hunt Group 7.
Forum: Small and Medium Business Communications 12-12-2017, 05:12 AM
Replies: 1
Views: 846
Posted By sfrits
IP Office and Cellular Gateway

Has anyone connected an IP Office to a Cellular Gateway? Any issues or standard setup on the IP Office side?
Forum: IP Office Contact Center 07-17-2017, 11:53 AM
Replies: 1
Views: 1,075
Posted By sfrits
Issue was that Customer adding Agents in the...

Issue was that Customer adding Agents in the Agent Tab, but then not adding the telephone number in the Telephone Tab.
Forum: IP Office Contact Center 07-13-2017, 03:29 PM
Replies: 1
Views: 1,075
Posted By sfrits
IPOCC UI saying Enter Valid Telephone Extension

Have IPOSE and IPOCC. User is a Remote Worker that VPN's in to the Company. They have 9608 telephone that is registered and working to the IPO. When they start their IPOCC UI after VPNing in to the...
Forum: Small and Medium Business Communications 08-18-2016, 07:25 AM
Replies: 3
Views: 2,756
Posted By sfrits
Thanks for the response. Just found out that...

Thanks for the response. Just found out that Customer has VMPro on an Avaya Application Server. They want to "backup" the data from the Linux App Server, Then reformat the server and load Windows...
Forum: Small and Medium Business Communications 08-17-2016, 12:49 PM
Replies: 3
Views: 2,756
Posted By sfrits
Migrating VMPro from Linux to Windows OS

Is it possible to install VMPro on a Windows OS system and then move all the information (mailboxes, greetings, messages, call flows, etc.) from the Linux VMPro without loosing any of the information?
Forum: IP Office Contact Center 06-23-2016, 07:34 AM
Replies: 2
Views: 2,514
Posted By sfrits
IPOCC and SAP CRM Application

Have Customer that is looking at installing IPO Server Edition with IPOCC. Customer wants incoming calls to Agents to, based on Caller ID, do a screen pop of an Order Entry Screen from a SAP CRM...
Forum: IP Telephony and Convergence 06-13-2016, 12:54 PM
Replies: 1
Views: 2,039
Posted By sfrits
IP Office Used as Enterprise Branch

Have site with IP Office systems used as Enterprise Branches with Avaya CM and Session Manager. If calls come in to the CM and are answered on a CM telephone when the call is placed on hold the...
Forum: IP Office Contact Center 04-29-2016, 07:41 AM
Replies: 1
Views: 1,233
Posted By sfrits
IPOCC 9.0.3 and Softphone

Customer would like to have a Remote CC Agent logon to the IPOCC and use a Softphone. Customer has stated Agent would be working from home, access system via a VPN connection. Would the Agent be able...
Forum: Avaya Aura & Unified Communications 04-25-2016, 10:05 AM
Replies: 3
Views: 5,953
Posted By sfrits
Avaya CM and Auto Dial Button

Having issue when programming Auto Dial butoon on telephone set. Program as Autodial, add number of 812141234567. Press the button and it dials out as 91812141234567. Anyone run in to this before....
Forum: IP Office Contact Center 04-21-2016, 08:07 AM
Replies: 0
Views: 1,039
Posted By sfrits
IPOCC and the Cloud

Have Customer currently using AS400 with DB2 database for their IVR. They are looking to replace the AS400 with a Cloud solution for the database. Can or is this a supported solution with the IPOCC?...
Forum: IP Office Contact Center 01-08-2016, 12:26 PM
Replies: 1
Views: 2,554
Posted By sfrits
IPOCC Licenses

Have new IPOCC 9.1 installation that is unable to get the SIP extension to register to the IPO. Have had this issue in the past when the IPO did not have a CTI Link Pro license installed. Current IPO...
Forum: Small and Medium Business Communications 10-30-2015, 04:54 AM
Replies: 0
Views: 2,258
Posted By sfrits
IPO Licenses

Can ADI and PLDS licenses be mixed on the IPO with either version 9.0 or 9.1?
Forum: IP Office Contact Center 10-29-2015, 01:12 PM
Replies: 1
Views: 1,392
Posted By sfrits
IPOCC Alarm Monitoring

Is it possible to have alarms monitored for the IPOCC either by SNMP, email or by the Windows Events Traps?
Forum: Small and Medium Business Communications 10-02-2015, 12:53 PM
Replies: 1
Views: 2,058
Posted By sfrits
Citrix Remote Access to IPO

Is it possible to access the IP Office remotely via a Citrix connection?
Forum: Small and Medium Business Communications 08-24-2015, 06:36 AM
Replies: 10
Views: 10,111
Posted By sfrits
IP Office 9.0 or 9.1 Matrix

Is there currently a Matrix available for the IP Office 9.0 or 9.1?
Forum: IP Office Contact Center 06-24-2015, 05:24 AM
Replies: 3
Views: 4,214
Posted By sfrits
Expected Wait Time in Minutes

Have a site where we are using IVR script to play the Expected Wait time to callers with TTS. Using the Mon_AvgTConvWait variable. When this plays it will say "Your expected wait time is xxx...
Forum: IP Office Contact Center 06-03-2015, 05:30 AM
Replies: 1
Views: 2,558
Posted By sfrits
Licensing for Contact Recorder on the IPOCC

Is Contact Store/Contact Recorder license required in the IP Office for IPOCC? Install states that good for 90 days until license installed on IPO.
Forum: IP Office Contact Center 04-07-2015, 12:01 PM
Replies: 1
Views: 1,809
Posted By sfrits
IPOCC IVR TTS for Price

Have a site where the Customer has an IVR script that will pull item quantity and price for the item from a database. The item price is in one field of the table in the format 22.33. Now when we pull...
Forum: IP Office Contact Center 03-31-2015, 08:42 AM
Replies: 1
Views: 1,613
Posted By sfrits
IPOCC Agent Headsets

Is it possible for an Agent with a wireless headset to answer an incoming call when not at their desk or must they actually answer the call from the UI client?
Forum: Avaya Aura & Unified Communications 03-05-2015, 11:19 AM
Replies: 1
Views: 4,208
Posted By sfrits
CM Customer Database Information

Does anyone have or know where I can get forms or spreadsheets for the Customer to complete for programming on the CM? Like stations, names, type of set, hunt groups, trunking, etc?
Forum: IP Office Contact Center 02-02-2015, 09:26 AM
Replies: 3
Views: 3,190
Posted By sfrits
Thanks! Have the caller ID number being displayed...

Thanks! Have the caller ID number being displayed on the UI. If the Telco also sends the name. can that also be displayed at the same time without doing a "screen pop"?
Forum: IP Office Contact Center 01-30-2015, 07:37 AM
Replies: 3
Views: 3,190
Posted By sfrits
Caller ID to display on UI screen

Customer currently sees the incoming Caller ID on their telephone. Customer would like this number to display on the Agents UI screen when the Agent answers the call. Do not want to do a database...
Forum: IP Office Contact Center 01-30-2015, 06:29 AM
Replies: 3
Views: 2,731
Posted By sfrits
SQL Command Line Test Tool

Is there an SQL command line test tool that can be loaded on the IPOCC server to test, outside of IPOCC, the ability to access and retrieve information from a Customer database. Trying to prove to...
Forum: IP Office Contact Center 01-26-2015, 10:38 AM
Replies: 1
Views: 1,778
Posted By sfrits
Callback by Agents

Is it possible to setup a "callback" list on the IPOCC so that if a caller wishes to receive a callback from the Agent instead of continuing to hold the Customers number can be placed in a "list"...
Showing results 1 to 25 of 49

 
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