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Forum: Contact Center Applications 02-16-2012, 08:15 AM
Replies: 1
Views: 14,519
Posted By brb5548888
Update; this is apparently a known issue per...

Update; this is apparently a known issue per support.

"This is a known issue. It is being worked against workitem00870400: String parameters sent in to CCMS web service through scripting via DIW...
Forum: Contact Center Applications 02-15-2012, 08:06 AM
Replies: 0
Views: 11,867
Posted By brb5548888
AACC Back End AVP Questions

The dev connect sample application for AACC and Back End AVP integration shows passing AVP application information back to AACC via the sip header for collected digits.
Does this integration...
Forum: Contact Center Applications 02-14-2012, 09:36 AM
Replies: 1
Views: 14,519
Posted By brb5548888
AACC 6.2 Accessing/Parsing UUI

How can we parse a string in AACC Scripting/HDX? We are accessing the UUI value which will contain a string of name/value pairs that we need to set in variables. Since there does not appear to be...
Forum: Contact Center Applications 02-23-2011, 12:54 PM
Replies: 1
Views: 16,329
Posted By brb5548888
CCE Support for iClarity and Auto Answer

It looks like CCE with iClarity does not support Auto Answer but doesn't seem to be documented anywhere. Can anyone confirm if it is supported?
I know ip agent will support this via the auto answer...
Forum: Avaya Aura & Unified Communications 02-17-2011, 09:55 AM
Replies: 2
Views: 16,715
Posted By brb5548888
So just to be clear, this can be done and I...

So just to be clear, this can be done and I *think* the session manager/media gateway can be configured to support NAT but it generally is done on a router. Can anyone confirm?
Forum: Contact Center Applications 01-18-2011, 11:06 AM
Replies: 2
Views: 17,409
Posted By brb5548888
nope.. call work codes are not supported in tsapi.

nope.. call work codes are not supported in tsapi.
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