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Forum: Avaya Aura & Unified Communications 01-29-2020, 08:41 AM
Replies: 0
Views: 7,699
Posted By aliceguzman
OneX Communicator - Session Error

We use Avaya One-X Communicator 6.2 in Computer Mode (H.323) and have been experiencing issues with several users when dialing outbound calls.
After dialing, the softphone shows unknown (where...
Forum: Avaya Aura & Unified Communications 05-15-2019, 07:47 AM
Replies: 0
Views: 8,057
Posted By aliceguzman
Disable Hot Keys in One-X Communicator

Is there any way to disable the Hot Keys configuration from One-X Communicator?
People seem to be "accidentally" dropping incoming calls after seeing the call ringing...
Is there a registry or file...
Forum: Avaya Aura & Unified Communications 10-22-2018, 01:50 PM
Replies: 1
Views: 8,989
Posted By aliceguzman
Question No audio with Equinox configured as Remote Worker

Hi, we recently upgraded to CM 7 and wanted to use the SBC Remote Worker configuration for some users to have their extensions on their Cellphones.
We've been able to register the extension, but...
Forum: Messaging 03-12-2018, 02:31 PM
Replies: 1
Views: 10,871
Posted By aliceguzman
AAM 7 - Send voicemail as attachment

Currently running AAM 7, was able to configure e-mail notifications on arrival of new voicemail succesfully.

How can I attach the actual voicemail or audio file to the notification?
Forum: Contact Center Applications 08-13-2015, 09:47 AM
Replies: 3
Views: 8,913
Posted By aliceguzman
WFO ACR Screen recording

We are currently evaluating the possible purchase of Screen Recording Licenses.

Can I export the screen recordings form the ACR?
If so, in which format?
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