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Search: Posts Made By: sfitzg
Forum: Contact Center Applications 09-03-2013, 12:43 PM
Replies: 4
Views: 13,019
Posted By sfitzg
Unless you come up with some means of reserving...

Unless you come up with some means of reserving an agent, even testing for the current agent state or monitoring does not guarantee it will be in the same state when you try and send the call there....
Forum: Contact Center Applications 06-23-2013, 01:17 PM
Replies: 3
Views: 8,281
Posted By sfitzg
Depends on what you want to display. You could...

Depends on what you want to display. You could put it in UUI and display that on the phone?
Forum: Contact Center Applications 06-23-2013, 01:13 PM
Replies: 2
Views: 8,254
Posted By sfitzg
As an example, one customer an outsourcing...

As an example, one customer an outsourcing contact centre (not AACC) has 112 different rules for doing screen pops for all their different customers. Some were URL's and others were executables and...
Forum: Contact Center Applications 06-23-2013, 12:58 PM
Replies: 6
Views: 13,547
Posted By sfitzg
Hi Paul, Congratulations on moving on to a...

Hi Paul,

Congratulations on moving on to a life of leisure. Thanks for all your help, you got me out of moe than one jam.

Simon
Forum: Contact Center Applications 06-09-2013, 01:29 PM
Replies: 6
Views: 13,547
Posted By sfitzg
Paul, My Citrix installation never got past...

Paul,

My Citrix installation never got past UAT as AACC was deemed 'not fit for purpose' by the customer. However on other sites the customers just scripted pushing out the appropriate registry...
Forum: Contact Center Applications 05-14-2013, 08:27 PM
Replies: 2
Views: 8,254
Posted By sfitzg
Best method to support multiple screenpops in AACC?

What is the best method to manage different teams in the same contact center having different screen pop requirements?

Only one screen pop can be configured in CMM to be the automatic pop although...
Forum: Contact Center Applications 05-14-2013, 08:15 PM
Replies: 2
Views: 7,618
Posted By sfitzg
Paul is correct just browse to it. You will be...

Paul is correct just browse to it. You will be prompted to restart the Tomcat service as part of the process.

In the past however HA with separate MAS required Avaya to manually produce PLICD...
Forum: Contact Center Applications 05-14-2013, 08:10 PM
Replies: 4
Views: 13,019
Posted By sfitzg
CCE 5 will manage the call routing for you. It...

CCE 5 will manage the call routing for you. It should even manage capturing the customer data and putting it in the database for you, to make the routing decision on.

With regard to where routing...
Forum: Contact Center Applications 03-13-2013, 01:59 AM
Replies: 4
Views: 9,544
Posted By sfitzg
Wild variables do work. The following is a...

Wild variables do work. The following is a partial extract of a script I use to remotely set the evacuation mode in the event of a fire etc. Note that it was written using the graphical mode and...
Forum: Contact Center Applications 03-08-2013, 12:07 AM
Replies: 8
Views: 12,492
Posted By sfitzg
Thanks Paul, My problem initially was that...

Thanks Paul,

My problem initially was that when trying to pull or close the emails I got an error that it was not in an appropriate state. However when I went back in the next day to get a...
Forum: Contact Center Applications 03-04-2013, 11:56 AM
Replies: 8
Views: 12,492
Posted By sfitzg
The next question is, when you have several...

The next question is, when you have several hundred emails in the 'New' state and not being delivered, how do you clean them up?
Forum: Contact Center Applications 03-03-2013, 11:03 AM
Replies: 8
Views: 12,492
Posted By sfitzg
Thanks for the replies. I should have mentioned...

Thanks for the replies. I should have mentioned that this issue is for a working system where the rules and services are all working normally but some external factor such as the SMTP server not...
Forum: Contact Center Applications 02-28-2013, 04:19 PM
Replies: 8
Views: 12,492
Posted By sfitzg
AACC Emails remain in NEW state and not delivered

I have a problem where emails are not being queued but are staying in the NEW state. I have seen this in the past where the SMTP was not not working and the email handling process crashes while...
Forum: Contact Center Applications 02-28-2013, 04:13 PM
Replies: 2
Views: 7,947
Posted By sfitzg
Have you created template/profile and assigned a...

Have you created template/profile and assigned a template to the agent? Page 230 and 255 of NN44400-804 Contact Center Multimedia Complement Deployment Guide onwards.

Simon
Forum: Contact Center Applications 01-29-2013, 10:40 AM
Replies: 3
Views: 14,814
Posted By sfitzg
With regard to the UUI and Collected digits...

With regard to the UUI and Collected digits problem above, there is a CMM patch (103) for this which resolves the issue.
Forum: Contact Center Applications 01-16-2013, 12:11 PM
Replies: 3
Views: 14,814
Posted By sfitzg
Hi Melissa, Did you ever get an answer from...

Hi Melissa,

Did you ever get an answer from Avaya regarding these? I am implementing an Elite solution now and I am still running into the same issues on AACC 6.3 SP8.

In addition to the...
Forum: Contact Center Applications 11-13-2012, 11:30 AM
Replies: 10
Views: 23,117
Posted By sfitzg
If the properties don't exist then you would need...

If the properties don't exist then you would need to add them.
Forum: Contact Center Applications 11-09-2012, 09:17 AM
Replies: 10
Views: 23,117
Posted By sfitzg
My customers requirement was to secure POP3 only,...

My customers requirement was to secure POP3 only, not SMTP so I have not tried it sorry.
Forum: Contact Center Applications 10-14-2012, 11:48 AM
Replies: 4
Views: 16,270
Posted By sfitzg
Whether it is a result of the SR I opened or not,...

Whether it is a result of the SR I opened or not, Avaya have now developed a means to remove a contact but it is not available outside of Avaya Support. It would have been a tuff sell to the customer...
Forum: Contact Center Applications 10-11-2012, 12:34 PM
Replies: 4
Views: 16,270
Posted By sfitzg
Thanks for that, I will try it next time. I have...

Thanks for that, I will try it next time. I have been advised by Avaya that SP 6 has some fixes around contacts getting stuck in the first place but doesn't address all scenarios.
Forum: Contact Center Applications 09-26-2012, 08:53 PM
Replies: 2
Views: 10,021
Posted By sfitzg
PS the attached screen shot shows the agent name...

PS the attached screen shot shows the agent name and DN have been configured
Forum: Contact Center Applications 09-26-2012, 08:51 PM
Replies: 2
Views: 10,021
Posted By sfitzg
AACC 6.2 SP6 and Elite installation

I am trying to configure AACC and ACM Elite for the first time. I have configured the agent profile etc. However on startup I am getting an error no terminals set and the following error in the Agent...
Forum: Contact Center Applications 09-26-2012, 01:04 AM
Replies: 10
Views: 23,117
Posted By sfitzg
Correct. However I would say that it is poorly...

Correct. However I would say that it is poorly documented at best and plain inaccurate at worst for someone who has never used Keytool before. Thomas post lays it out clearly what is required and can...
Forum: Contact Center Applications 09-25-2012, 01:38 PM
Replies: 10
Views: 23,117
Posted By sfitzg
A life saver. Thank you Thomas this resolved my...

A life saver. Thank you Thomas this resolved my issue I had with a customer who required POP3 SSL to MS Exchange.
Forum: Contact Center Applications 09-06-2012, 06:38 PM
Replies: 1
Views: 8,833
Posted By sfitzg
Found it in the following directory on the PC...

Found it in the following directory on the PC where OD had been installed
C:\Program Files (x86)\Avaya\Contact Center\SCE\8.1.2000\Samples\Flows\SIP\Update
Showing results 1 to 25 of 61

 
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