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Forum: Small and Medium Business Communications 11-05-2017, 08:52 PM
Replies: 9
Views: 1,455
Posted By sedge
Edited: comment removed.

Edited: comment removed.
Forum: Small and Medium Business Communications 05-14-2015, 09:49 PM
Replies: 5
Views: 46,394
Posted By sedge
Support for Phone Manager ended in March 2013 ...

Support for Phone Manager ended in March 2013

The software was included in the User CD, later versions would not include Phone Manager due to it not being supported.

I have made available an...
Forum: Small and Medium Business Communications 05-14-2015, 08:37 PM
Replies: 3
Views: 5,298
Posted By sedge
Hi With Wireshark installed on your laptop,...

Hi

With Wireshark installed on your laptop, you will need to have your laptop capturing the data flowing between the IP Office and the Ethernet switch it is connected to.

If you connect your...
Forum: IP Office Contact Center 05-14-2015, 07:36 PM
Replies: 6
Views: 3,167
Posted By sedge
This is possibly a licensing issue, please refer...

This is possibly a licensing issue, please refer to KB article:

https://support.avaya.com/ext/index?page=content&id=SOLN264778
Forum: IP Office Contact Center 01-26-2015, 03:53 PM
Replies: 2
Views: 3,661
Posted By sedge
Please note: VMWare as listed in the...

Please note:

VMWare as listed in the deployment guide is the only supported virtualisation host.
Other virtualisation products such as Microsoft Hyper-V have not been verified and are not...
Forum: IP Office Contact Center 09-03-2014, 09:52 PM
Replies: 1
Views: 2,600
Posted By sedge
I have been advised that DNS entries are required...

I have been advised that DNS entries are required for IPOCC to resolve email and chat.

i.e. DNS SRV records required on the DNS server for MX and XMPP
Forum: IP Office Contact Center 09-03-2014, 09:49 PM
Replies: 3
Views: 4,001
Posted By sedge
I have been advised that: SIP Trunks are not...

I have been advised that:

SIP Trunks are not required specifically for IPOCC
H.323 Gatekeeper is not specifically required for IPOCC
Forum: IP Office Contact Center 08-27-2014, 08:36 PM
Replies: 3
Views: 4,001
Posted By sedge
As far as I a aware, IPOCC connects to the IP...

As far as I a aware, IPOCC connects to the IP Office using a SIP Extension, not a SIP Trunk.
A SIP Extension needs the SIP Registrar enabled.

In my lab I have disabled H.323 and SIP Trunk and...
Forum: IP Office Contact Center 08-20-2014, 07:18 PM
Replies: 3
Views: 4,206
Posted By sedge
There have been new "Task Based Guides" recently...

There have been new "Task Based Guides" recently made available which provide step by step information.

Have a look at the Task Based Guide for Email and Chat, which is available at:
...
Forum: IP Office Contact Center 08-18-2014, 08:27 PM
Replies: 3
Views: 4,001
Posted By sedge
Why enable SIP Trunks and H.323 Gatekeeper?

In the IPOCC Deployment Guide and the recently released IPOCC Installation Task Based Guide it states that SIP Trunks and the H.323 Gatekeeper must be enabled

What purpose do these setting have on...
Forum: IP Office Contact Center 08-18-2014, 07:22 PM
Replies: 1
Views: 2,600
Posted By sedge
What are the DNS requirements for IPOCC?

During the installation and when using the Configuration spreadsheet there is the requirement to enter the IP address of a DNS server.

What records are required on the DNS server for IPOCC to...
Forum: Avaya Networking Products 11-27-2012, 05:16 PM
Replies: 1
Views: 13,573
Posted By sedge
Hello marti15 I think further information...

Hello marti15

I think further information would help understand the scenario, such as:

What type of lines are being used?
How is the voice recording implemented?
Are all users affected?
What...
Forum: Contact Center Applications 10-22-2012, 11:14 PM
Replies: 1
Views: 9,096
Posted By sedge
Hello etart The Contact Centre feature on...

Hello etart

The Contact Centre feature on the BCM using Skill Sets is intentionally designed for call distribution to individual agents as you are currently experiencing.

To be able to...
Forum: Small and Medium Business Communications 10-22-2012, 11:05 PM
Replies: 1
Views: 14,474
Posted By sedge
Hello DJE There is no information on how a...

Hello DJE

There is no information on how a fax server would be connected to the BCM, but here is some information which I hope helps.

The BCM450 R6 supports T.38 fax on both H.323 & SIP lines....
Forum: Small and Medium Business Communications 08-29-2012, 05:32 AM
Replies: 1
Views: 18,164
Posted By sedge
Hello Biggizod If you have not been able to...

Hello Biggizod

If you have not been able to define the default gateway then this sounds like the root of your networking problem.

The default gateway is defined in Manager under "IP Route"....
Forum: Enterprise PBX Communications Systems 08-13-2012, 02:45 AM
Replies: 2
Views: 16,093
Posted By sedge
That's an "interesting" problem which I think...

That's an "interesting" problem which I think would take a review of the config and logs.
As such I could only suggest to raise a Service Request with Avaya so the problem can be investigated.
...
Forum: Small and Medium Business Communications 07-02-2012, 06:05 PM
Replies: 1
Views: 14,268
Posted By sedge
Hi Paul SIP on the BCM has been developed...

Hi Paul

SIP on the BCM has been developed with the intention of voice communications, early versions for interoperability with other Nortel products and currently with functionality enhanced to...
Forum: Enterprise PBX Communications Systems 02-20-2012, 03:40 PM
Replies: 1
Views: 16,580
Posted By sedge
Greetings. I don't believe Avaya have a...

Greetings.

I don't believe Avaya have a specific technical document or application note for interworking with an Asterisk system. However, other application notes available on the Avaya support...
Forum: Small and Medium Business Communications 01-31-2011, 08:11 PM
Replies: 3
Views: 16,874
Posted By sedge
Hi To determine why the license file is...

Hi

To determine why the license file is being considered as invalid we would require the system ID and the status of the BCM. When I say status, I mean has it been supplied new as a R6.0 or has it...
Showing results 1 to 19 of 19

 
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