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Forum: IP Office Contact Center 10-17-2016, 02:20 AM
Replies: 2
Views: 2,766
Posted By schopdekar
AAAD does not works with IPOCC. This forum is an...

AAAD does not works with IPOCC. This forum is an IPOCC forum.
Please ask this on AACC forum.
Forum: IP Office Contact Center 09-26-2016, 10:55 PM
Replies: 1
Views: 2,061
Posted By schopdekar
This kind of error is normally due to a broken...

This kind of error is normally due to a broken connection between Reporting Servers.
The logs would reveal that.
If the problem persists exit IPOCC UI, and try restarting "IPOCC Statistic...
Forum: IP Office Contact Center 09-26-2016, 10:48 PM
Replies: 5
Views: 4,505
Posted By schopdekar
In logs there is error "Sending exported files...

In logs there is error
"Sending exported files per email failed. Error: sender failed."

if not already done, can you check under System -> Reporting settings -> At bottom of window, "Send...
Forum: IP Office Contact Center 09-08-2016, 12:11 AM
Replies: 9
Views: 3,466
Posted By schopdekar
We haven't came across windows 10 issues, ...

We haven't came across windows 10 issues,

Do you see this issue on all other client machines, or only on this specific machine.
Can you please check connectivity using IP address and name of...
Forum: IP Office Contact Center 09-07-2016, 02:35 AM
Replies: 9
Views: 3,466
Posted By schopdekar
You can enable CHATS_CORE_* and CHATS_BASE_* in...

You can enable CHATS_CORE_* and CHATS_BASE_* in addition to default switches.
Forum: IP Office Contact Center 09-06-2016, 02:23 AM
Replies: 9
Views: 3,466
Posted By schopdekar
Try restarting chat task server. Check your...

Try restarting chat task server.
Check your chat task server logs. Check for errors in that.

Which XMPP server are you using ?

Thanks,
Sandesh
Forum: IP Office Contact Center 08-09-2016, 12:26 AM
Replies: 3
Views: 2,050
Posted By schopdekar
>> Does anyone has an idea how to get the latest...

>> Does anyone has an idea how to get the latest link to the ISA Package Link ?
After 9.1.6, it would be 9.1.7 which has been released. I am not very sure, but the ISA version is 1.29 I guess. The...
Forum: IP Office Contact Center 08-04-2016, 12:22 AM
Replies: 5
Views: 2,937
Posted By schopdekar
The IP address(which is IPOCC Server IP) needs to...

The IP address(which is IPOCC Server IP) needs to be accessible from the machine, from where the app is being used.

It need not necessarily be a public IP address.

Thanks,
Sandesh
Forum: IP Office Contact Center 07-19-2016, 10:36 PM
Replies: 2
Views: 2,103
Posted By schopdekar
You can read the data from the postgresql...

You can read the data from the postgresql database.
Much of the data is in the "cc" database.
Forum: IP Office Contact Center 07-12-2016, 10:47 PM
Replies: 1
Views: 1,818
Posted By schopdekar
You can try restarting "IPOCC Statistic...

You can try restarting "IPOCC Statistic Generator".
Exit from IPOCC UI too, and launch it again.
Forum: IP Office Contact Center 07-07-2016, 02:27 AM
Replies: 15
Views: 10,601
Posted By schopdekar
It fetches user rights from IPOL, and applies...

It fetches user rights from IPOL, and applies only on a specific SIP extension (not on Users/Agents)
Forum: IP Office Contact Center 07-06-2016, 05:54 AM
Replies: 15
Views: 10,601
Posted By schopdekar
From the logs, there seems to be some issues. ...

From the logs, there seems to be some issues.

=> Which was the IPOCC version from which you upgraded ?

=> Seems the network connection between IPO and IPOCC is going up/down, or the IPO Web...
Forum: IP Office Contact Center 07-06-2016, 01:46 AM
Replies: 15
Views: 10,601
Posted By schopdekar
In TTrace, for IPO Sync Service please enable...

In TTrace, for IPO Sync Service please enable ISS_DB* flags. That will give more verbose logs.

In the Sync Service logs you can check for something like "SMAClientConnector.onMessage() Received...
Forum: IP Office Contact Center 07-06-2016, 12:12 AM
Replies: 15
Views: 10,601
Posted By schopdekar
Sync service will delete if Telephony is removed ...

Sync service will delete if Telephony is removed from IPOCC.
Can you please check the profile. Whether it has telephony enabled ?

Agents on IPOCC and similar named User on IPO will be...
Forum: IP Office Contact Center 06-29-2016, 12:04 AM
Replies: 1
Views: 1,602
Posted By schopdekar
Yes, it is possible to do that. IPOCC ships...

Yes, it is possible to do that.
IPOCC ships with an example folder. Check "Examples\Taskflow\Check_Account_in_DB"
That includes an example showing how to do that.
Forum: IP Office Contact Center 05-25-2016, 04:28 AM
Replies: 11
Views: 3,969
Posted By schopdekar
>> It's not up and running and using Openfire. ...

>> It's not up and running and using Openfire.
Did you meant "its "now" up" instead of "not" ? :)
Forum: IP Office Contact Center 05-25-2016, 04:16 AM
Replies: 11
Views: 3,969
Posted By schopdekar
Please ensure that the domain name is pingable. ...

Please ensure that the domain name is pingable.
Please post the logs, of Chat Task Server and WebChat. In TTrace, under webchat, Please enable WEBCHAT_Data flag.

In case of config changes like...
Forum: IP Office Contact Center 05-25-2016, 04:01 AM
Replies: 11
Views: 3,969
Posted By schopdekar
As lebon pointed out, please check the IPOCC Chat...

As lebon pointed out, please check the IPOCC Chat Server configuration.

Please keep the XMPP Server domain name same at both places i.e. in XMPP server and in Domain field of Chat Server...
Forum: IP Office Contact Center 05-24-2016, 10:26 PM
Replies: 11
Views: 3,969
Posted By schopdekar
Can you please post the chat taskserver and...

Can you please post the chat taskserver and webchatdialog log files.
Anonymous support from there should be there from XMPP server.

The below is NOT needed, but you can give it a try.
Create...
Forum: IP Office Contact Center 05-12-2016, 11:28 PM
Replies: 1
Views: 1,937
Posted By schopdekar
Some windows applications(lync) allow to play...

Some windows applications(lync) allow to play alerts on events.

Unfortunately IPOCC UI does not provides that functionality.
If you can raise a enhancement request for that, that would be great.
Forum: IP Office Contact Center 05-03-2016, 02:02 AM
Replies: 5
Views: 5,787
Posted By schopdekar
In TTConsole, under WebChat->WebChatDialog what...

In TTConsole, under WebChat->WebChatDialog what messages are seen ?

Please clear up all messages, restart Tomcat WWW, and post the messages.
Forum: IP Office Contact Center 03-23-2016, 02:48 AM
Replies: 5
Views: 4,533
Posted By schopdekar
On your system, where IPOCC is installed, can ...

On your system, where IPOCC is installed, can you please confirm below path

\IP Office Contact Center\Tomcat WWW\webapps\Administration
Forum: IP Office Contact Center 03-17-2016, 07:07 AM
Replies: 5
Views: 2,272
Posted By schopdekar
Screen pop will happen only if the call is...

Screen pop will happen only if the call is external. I am assuming this is an external incoming call.
I am assuming Softphone layout is done.

Can you please provide console output ? (you can get...
Forum: IP Office Contact Center 03-17-2016, 01:47 AM
Replies: 5
Views: 2,272
Posted By schopdekar
Thanks, that clarified things, please use console...

Thanks, that clarified things, please use console mode :-)
Normally screen pop will happen during call ringing itself.

Screen pop is not supported in standard mode.

From IPOCC Installation...
Forum: IP Office Contact Center 03-16-2016, 11:49 PM
Replies: 5
Views: 2,272
Posted By schopdekar
Trying to understand the issue. -> In normal...

Trying to understand the issue.

-> In normal case, when you are getting a call, screen pop is happening.
-> But when you do off-hook, and then try to receive a call, the screen pop doesn't...
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