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Forum: Contact Center Applications 10-11-2018, 08:34 AM
Replies: 1
Views: 2,304
Posted By herro7
I just wanted to provide an update in case...

I just wanted to provide an update in case someone else has this issue. Avaya has researched and they feel the issue is related to the Genesys Refer-To signaling changing from User-to-User to...
Forum: Contact Center Applications 09-22-2018, 03:07 PM
Replies: 1
Views: 2,304
Posted By herro7
Avaya agent being put into AUX work when UUI present

Good afternoon, we have a setup with a Genesys IVR that collects some data; writes it to a DB and then REFERs the call back to an Avaya VDN sending a unique call ID hex encoded in the User-to-User...
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