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Forum: Contact Center Applications 07-28-2020, 03:04 PM
Replies: 1
Views: 536
Posted By koch112
Found the answer...

I found the answer and I got incorrect info. You only need to have CMS Agent licenses equal to the number of CC Elite Agent licenses on the CM systems connected to the CMS.



The key is to...
Forum: Contact Center Applications 07-23-2020, 02:09 PM
Replies: 1
Views: 536
Posted By koch112
CMS Agent Licensing

I'm a former Avaya System Engineer. I work for a customer now. We're implementing CMS to replace BCMS.

I think I remember that CMS only required licenses for Supervisors.

In the upgrade...
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