Forum: IP Telephony and Convergence
12-26-2012, 01:57 PM
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Replies: 4
Views: 14,042
replace the cable
While the solution defies logic, I've seen replacing the cable resolve this issue. I've had phones that work fine with static IPs, but not pull an IP off DHCP, replace the patch cable, and DHCP...
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Forum: Contact Center Applications
09-11-2012, 08:54 AM
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Replies: 1
Views: 9,667
CCMM archiving Best Practice
The Multimedia Dashboard for AACC shows an exclamation mark next to the number of contacts and customers in the database. What is the best practice of archiving this data. Is there a ball park...
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Forum: Contact Center Applications
09-07-2012, 02:59 PM
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Replies: 2
Views: 10,221
Agent Desktop as I'm sure you noticed install...
Agent Desktop as I'm sure you noticed install under the user's profile so one install hosing another is little strange. Are users rebooting the pc between uses? Agent Desktop will leave a couple...
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Forum: IP Telephony and Convergence
09-05-2012, 04:11 PM
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Replies: 3
Views: 20,116
This isn't fixable without Avaya. You are...
This isn't fixable without Avaya. You are correct by default you don't have the root password. Avaya will provide it for a fee.
I gave up on it, moved all my stuff to a web server I did have...
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Forum: Contact Center Applications
09-04-2012, 04:37 PM
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Replies: 3
Views: 16,626
I've seen this behavior as well
I have seen this behavior as well. A couple things I've learned on my own:
* if Agent Desktop PC loses network connectivity Agent Desktop will show agent still ready when CCMS does not.
*...
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Forum: Contact Center Applications
09-04-2012, 04:27 PM
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Replies: 1
Views: 10,880
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Forum: IP Telephony and Convergence
08-07-2012, 10:01 AM
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Replies: 4
Views: 12,165
Use your own web server
Most of the functions of the utility server can be run from a simple web server. Build your own box for firmware, settings files, and phone backup.
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Forum: IP Telephony and Convergence
05-31-2012, 01:47 PM
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Replies: 4
Views: 11,225
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Forum: IP Telephony and Convergence
05-22-2012, 02:36 PM
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Replies: 0
Views: 9,600
Can't dial long distance on 9630SIP
I've posted this question in the enpoint forum without much luck so I've give this one a try.
I've got multiple 9630 SIPs that give an error code after dialing 91 in attempt to dial long distance...
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Forum: Telephones, Adjuncts, and Adapters
05-18-2012, 10:52 AM
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Replies: 2
Views: 15,313
Able to workaround looking for fix
I was able to workaround by changing
SET ENABLE_AVAYA_ENVIRONMENT to "0" in the 46xxsettings.txt file. This mean I can dial long distance now but I don't have Feature buttons. Sounds like an SES...
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Forum: Telephones, Adjuncts, and Adapters
05-09-2012, 05:09 PM
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Replies: 2
Views: 15,313
Anybody?
I haven't got a response to this post so I figured I'd add a couple details:
* h.323 phones work fine.
* It appears that after dialing 91 or 90 the invite is sent to SES, when dialing...
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Forum: Telephones, Adjuncts, and Adapters
05-04-2012, 01:43 PM
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Replies: 2
Views: 15,313
Dialing 91 gets error tone on 9630SIP
When dialing "91xxx" to dial long distance in the states on a 9630 SIP I get an error tone. Looking at the trace it looks like the phone is inserting a # after 91. Dialing long distance from a 3rd...
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Forum: Contact Center Applications
04-02-2012, 04:21 PM
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Replies: 3
Views: 14,252
Checking queue staffing in OD
I'd like to verify a skill has agents in it before queing the call to a skill. A compareble vector command in Elite would be "if staffed Agent in skill XX <1 then ...." The ultimate goal would...
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