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Forum: Contact Center Applications 07-05-2016, 03:36 AM
Replies: 0
Views: 1,663
Posted By vcomsa
IPOCC Mechanical Dialer

Hy Guys,

IPOCC 9.1.7
IPO500v2 9.1.7

I have configured the system to use Mechanical Dialer with Power Dialer - Dial Factore 2.0 .. that means that CHAP should make 2 calls/free agent and then...
Forum: Contact Center Applications 05-09-2016, 07:59 AM
Replies: 0
Views: 2,364
Posted By vcomsa
IPOCC Outbound Dialer

Hy all,

I am new to IPOCC.. I played with it and now I have a bit of understanding on how it works.. But, when it comes to creating a dialer campaign, I simply don't understand..
I have read the...
Forum: IP Office Contact Center 12-09-2015, 07:54 AM
Replies: 2
Views: 6,465
Posted By vcomsa
Problem with Annoucements

Hy guys,

IPOCC newbie here using IPO Server 9.1 and IPOCC 9.1

I am trying to create a simple environment where a client calls into Topic 1, gets prompted (Announcement) and then the call flows...
Forum: Small and Medium Business Communications 08-24-2015, 06:52 AM
Replies: 6
Views: 9,590
Posted By vcomsa
Hey guys, Sorry for the delayed response.. I...

Hey guys,

Sorry for the delayed response.. I was in vacation :) Now I am back and reviewing what I did ..
From my pictures it is obvious that I can't tell the system what fields to choose since...
Forum: Small and Medium Business Communications 08-10-2015, 02:14 AM
Replies: 6
Views: 9,590
Posted By vcomsa
Voicemail Pro & SQL Database

Hy,

I am working on a test environment right now.
I have IPOffice 9.1 and Voicemail Pro 9.1 (running on Win 8.1)
I have Installed SQL Server on another machine (Win 8.1)

The problem is that...
Forum: IP Telephony and Convergence 07-30-2015, 05:33 AM
Replies: 7
Views: 3,642
Posted By vcomsa
I have jumped to the point where I have work with...

I have jumped to the point where I have work with databases.
I created a database in Microsoft Access based on some examples I found online.
What I want to do for now is:
- get the DTMF and...
Forum: IP Telephony and Convergence 07-30-2015, 05:32 AM
Replies: 7
Views: 3,642
Posted By vcomsa
I managed to make it work by installing the VMPro...

I managed to make it work by installing the VMPro Server on another machine! :)
Forum: IP Telephony and Convergence 07-24-2015, 03:53 AM
Replies: 7
Views: 3,642
Posted By vcomsa
Hi, So this is how it looks like: ...

Hi,

So this is how it looks like:

IPOffice: 192.168.42.1
VoiceMailPro Server: 192.168.42.4 - Windows Server 2012
VoiceMailPro Client: 192.168.42.5- Host Windows 8.1

When I am using Windows...
Forum: IP Telephony and Convergence 07-23-2015, 05:32 AM
Replies: 7
Views: 3,642
Posted By vcomsa
Hey, I have all firewall off! I only worked...

Hey,

I have all firewall off! I only worked on online mode.
It is simply not downloading users.

I have tried different versions, different OS.. I have also checked the passwords for IPOffice...
Forum: IP Telephony and Convergence 07-20-2015, 01:14 AM
Replies: 7
Views: 3,642
Posted By vcomsa
Cannot use the VoiceMailPro create AA

Hy guys,

I have everythig set up in a test environment.

I have IPO 500 v2 9.1 and manager and VoicemailPro server installed on Windows server 2012.

I have followed the documentation steps...
Forum: Avaya Equinox™ Meetings Online 06-03-2015, 01:41 AM
Replies: 2
Views: 12,707
Posted By vcomsa
Hey cleveta5, Did you take care of this...

Hey cleveta5,

Did you take care of this problem ?
Forum: Small and Medium Business Communications 06-03-2015, 12:26 AM
Replies: 11
Views: 9,555
Posted By vcomsa
Very Welcome, Let ken know of what you do...

Very Welcome,

Let ken know of what you do there. :)
Forum: Small and Medium Business Communications 06-02-2015, 01:00 AM
Replies: 4
Views: 11,134
Posted By vcomsa
Simply, the Sold To number is the unique code...

Simply, the Sold To number is the unique code that idientifies your company / customer.
Forum: Small and Medium Business Communications 06-02-2015, 12:57 AM
Replies: 11
Views: 9,555
Posted By vcomsa
You need to upgrade that Software Version to...

You need to upgrade that Software Version to 8.3.x .. you will need a new license - go to PLDS and try to generate a new one. If you need help with that please contact the Sales Person that took...
Forum: Small and Medium Business Communications 05-29-2015, 12:29 AM
Replies: 11
Views: 9,555
Posted By vcomsa
Hey Afella " Since version 8.3 is a Major...

Hey Afella
"
Since version 8.3 is a Major Release for XT5000/XT4000/XTE240 Series Codec Units, a new
license might be required for this upgrade if the endpoint is not under Silver (or higher)...
Forum: Small and Medium Business Communications 05-28-2015, 03:23 AM
Replies: 11
Views: 9,555
Posted By vcomsa
I hope I'm not wrong saying this: if you have...

I hope I'm not wrong saying this: if you have MCU / SMB that implies having GLAN2+ScopiaControl. But if you have the GLAN2+ScopiaControl that does not mean you also have MCU / SMB.

Review the...
Forum: Small and Medium Business Communications 05-28-2015, 02:21 AM
Replies: 11
Views: 9,555
Posted By vcomsa
Hey, Well the licenses page should also...

Hey,

Well the licenses page should also show:

Basic MCU (limited participants) http://10.10.1.115/web/img/style/check.png

Make sure you put in all the licenses that you ordered.


PS: SMB...
Forum: Small and Medium Business Communications 05-26-2015, 02:50 AM
Replies: 0
Views: 2,110
Posted By vcomsa
IP Office and iView Scopia Management

Hy all,

I have the following components of my deployment:


IP Office 500 v2 R9.1
iView Scopia Management - with internal Gk / Scopia Desktop Server
XT 5000 endpoint

I want to...
Forum: Small and Medium Business Communications 05-26-2015, 01:50 AM
Replies: 3
Views: 2,501
Posted By vcomsa
Oh, , I've read Desktop Server not XT Desktop...

Oh, , I've read Desktop Server not XT Desktop Server :) sorry about that.

What do you want to get from this deployment? what is the outcome?


Have you tried forwarding ports to the...
Forum: Avaya Aura & Unified Communications 05-25-2015, 01:22 AM
Replies: 2
Views: 10,986
Posted By vcomsa
Hi, You can first configure it using a...

Hi,

You can first configure it using a Serial connection.
Set up there the IP Address that you want, and all other information, and then connect to it.
The default Http port should be 80....
Forum: Small and Medium Business Communications 05-25-2015, 12:52 AM
Replies: 3
Views: 2,501
Posted By vcomsa
Smile Hey afella, Don't you also have Scopia...

Hey afella,

Don't you also have Scopia Management as a component of your deployment? :)
Showing results 1 to 21 of 21

 
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