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Search took 0.06 seconds. Search: Posts Made By: mskinner
Forum: Mobile Communications 08-01-2013, 10:25 AM
Replies: 3
Views: 17,218
Posted By mskinner
Over the air via TFTP will work, assuming the...

Over the air via TFTP will work, assuming the phones are provisioned properly to get onto the AP/network, etc. This is most likely a setup/configuration issue. Please open a ticket with Client...
Forum: Telephones, Adjuncts, and Adapters 07-24-2013, 06:43 AM
Replies: 4
Views: 20,976
Posted By mskinner
Depending upon your release of Communication...

Depending upon your release of Communication Manager, you should use the "calltype analysis" screen to insert your ARS access code. If you do that, then your contacts will match the incoming ANI and...
Forum: Telephones, Adjuncts, and Adapters 07-22-2013, 06:18 AM
Replies: 1
Views: 16,178
Posted By mskinner
This is not working as designed. Please submit a...

This is not working as designed. Please submit a ticket with Client Services.
Forum: IP Telephony and Convergence 07-19-2013, 06:00 AM
Replies: 5
Views: 21,007
Posted By mskinner
Please open a ticket with Client Services. This...

Please open a ticket with Client Services. This is not working correctly.
Forum: IP Telephony and Convergence 07-18-2013, 06:35 AM
Replies: 5
Views: 21,007
Posted By mskinner
You also need to set the parameter "PHNSCRALL" to...

You also need to set the parameter "PHNSCRALL" to "1".
Forum: IP Telephony and Convergence 07-18-2013, 06:33 AM
Replies: 3
Views: 10,211
Posted By mskinner
It depends upon the "Primary Output Format" on...

It depends upon the "Primary Output Format" on the "system-parameters cdr" screen on whether an account or authorization code will be part of the CDR record. Please see the information starting on...
Forum: Avaya Aura & Unified Communications 07-14-2013, 03:16 AM
Replies: 1
Views: 12,063
Posted By mskinner
The maximum number of entries with an S8300 is...

The maximum number of entries with an S8300 is 54. In order to increase it would be to migrate to an external server.
Forum: IP Telephony and Convergence 06-21-2013, 06:55 AM
Replies: 1
Views: 9,239
Posted By mskinner
If your LSPs are on CM5, then you will need to...

If your LSPs are on CM5, then you will need to have someone on site during the upgrade. CM5 LSPs do not run on System Platform, but the CM6 LSPs will. If the LSPs are on CM6, they can be upgraded...
Forum: IP Telephony and Convergence 06-05-2013, 06:39 AM
Replies: 2
Views: 14,103
Posted By mskinner
Avaya does not sell a Bluetooth adapter for any...

Avaya does not sell a Bluetooth adapter for any of the 96x1 telephones. They have to be purchased directly from the headset vendors: Plantronics, Jabra, Telekonnectors Limited, Sennheiser and...
Forum: IP Telephony and Convergence 06-05-2013, 06:35 AM
Replies: 3
Views: 12,188
Posted By mskinner
Avaya has not tested the Cisco SPA telephones...

Avaya has not tested the Cisco SPA telephones with Session Manager so there are no Application Notes for this. Without Application Notes, we have no way to know requirements or functionality, so this...
Forum: IP Telephony and Convergence 06-05-2013, 06:27 AM
Replies: 9
Views: 20,531
Posted By mskinner
System Manager 6.3 includes backup functionality...

System Manager 6.3 includes backup functionality for Avaya Communication Manager announcements. It provides only backup to the System Manager's hard disk, however, when what we really need is a...
Forum: Enterprise PBX Communications Systems 05-28-2013, 06:43 AM
Replies: 4
Views: 28,735
Posted By mskinner
Authorization codes only work when going through...

Authorization codes only work when going through ARS or AAR. They do not work between locations within a single CM.
Forum: IP Telephony and Convergence 05-14-2013, 06:07 AM
Replies: 6
Views: 18,631
Posted By mskinner
As long as you administer the room number in the...

As long as you administer the room number in the "Room" field on the Site Data portion of the "Station" form, it should display the room number.
Forum: Avaya Aura & Unified Communications 05-01-2013, 08:22 AM
Replies: 2
Views: 9,588
Posted By mskinner
You need to submit a ticket with Client Services.

You need to submit a ticket with Client Services.
Forum: IP Telephony and Convergence 05-01-2013, 08:17 AM
Replies: 3
Views: 10,960
Posted By mskinner
The parameter "GUESTDURATION" controls how long a...

The parameter "GUESTDURATION" controls how long a visiting user is logged in for. It specifies the minimum duration (in hours) the Guest Login is effective, before the telephone automatically logs...
Forum: Enterprise PBX Communications Systems 04-21-2013, 04:12 AM
Replies: 2
Views: 17,123
Posted By mskinner
Any user, once the call has been delivered to...

Any user, once the call has been delivered to them, should be able to forward a call elsewhere. If they cannot, it is a bug and you need to open a ticket with Client Services.
Forum: IP Telephony and Convergence 04-15-2013, 06:54 AM
Replies: 2
Views: 11,622
Posted By mskinner
This is not working as designed. Please initiate...

This is not working as designed. Please initiate a ticket with Client Services.
Forum: Telephones, Adjuncts, and Adapters 04-08-2013, 12:18 PM
Replies: 1
Views: 12,859
Posted By mskinner
The following headsets have been tested: ...

The following headsets have been tested:


Plantronics DA40 USB Adapter, Plantronics SupraPlus Wideband and EncorePro Headsets


Plantronics DA45 USB Adapter, Plantronics SupraPlus Wideband...
Forum: IP Telephony and Convergence 04-04-2013, 06:39 AM
Replies: 1
Views: 11,655
Posted By mskinner
Information on requirements for one-X Attendant...

Information on requirements for one-X Attendant can be found in the Installation document at:

https://downloads.avaya.com/css/P8/documents/100165274
Forum: Avaya Aura & Unified Communications 03-21-2013, 06:28 AM
Replies: 1
Views: 9,243
Posted By mskinner
You cannot use MSA to manage announcements. You...

You cannot use MSA to manage announcements. You would use ASA. They moved the VAL Manager functionality to ASA. There is now a tab in ASA to manage announcements.
Forum: IP Telephony and Convergence 03-07-2013, 06:37 AM
Replies: 2
Views: 15,940
Posted By mskinner
The STE phones WILL work and as long as the Clock...

The STE phones WILL work and as long as the Clock Sync Over IP feature is correctly configured. There are other ways to ensure the STE's still work as well such as if the remote PN has a PRI coming...
Forum: IP Telephony and Convergence 03-05-2013, 06:27 AM
Replies: 1
Views: 12,287
Posted By mskinner
As long as there is an available CLAN in the...

As long as there is an available CLAN in the Alternate Gatekeeper List, the phone should register with it. You might want to consider having the phones register with Processor Ethernet.
Forum: IP Telephony and Convergence 03-05-2013, 06:22 AM
Replies: 2
Views: 12,264
Posted By mskinner
Processor Ethernet comes turned on by default....

Processor Ethernet comes turned on by default. The customer just needs to administer it and there will be no service disruption.
Forum: IP Telephony and Convergence 03-04-2013, 06:46 AM
Replies: 4
Views: 29,542
Posted By mskinner
A G450 gateway will draw a maximum of 133W fully...

A G450 gateway will draw a maximum of 133W fully loaded.
Forum: Telephones, Adjuncts, and Adapters 02-27-2013, 06:11 AM
Replies: 1
Views: 14,460
Posted By mskinner
You could try to clean the phone using alcohol...

You could try to clean the phone using alcohol wipes. They should dissolve any sugars and evaporate quickly.
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