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Search: Posts Made By: kruegerb
Forum: IP Office Contact Center 04-11-2019, 01:47 AM
Replies: 1
Views: 1,345
Posted By kruegerb
enable ttrace category VC_DB and VC_DB_Interface,...

enable ttrace category VC_DB and VC_DB_Interface, this should give hints, why SQL command is failing
Forum: IP Office Contact Center 04-11-2019, 01:39 AM
Replies: 4
Views: 1,553
Posted By kruegerb
This issue is observed several times. In most of...

This issue is observed several times. In most of the observed cases the agents switch off the PC, so that no normal logoff occurred and so the request to release the licsense was not arriving the...
Forum: IP Office Contact Center 04-10-2019, 02:32 PM
Replies: 1
Views: 1,326
Posted By kruegerb
Button in WebUI cannot be configured, so all ...

Button in WebUI cannot be configured, so all Button always enabled
Forum: IP Office Contact Center 11-14-2018, 10:50 AM
Replies: 1
Views: 1,258
Posted By kruegerb
Equinox can not be used in IPOCC, only...

Equinox can not be used in IPOCC, only communicator is supported
Forum: IP Office Contact Center 04-13-2018, 03:11 AM
Replies: 3
Views: 2,580
Posted By kruegerb
I have not found the reason, but there is a...

I have not found the reason, but there is a workaround to remove the latest sound samples in the recording. there is already a a Windows Registry value for the IVR server:...
Forum: IP Office Contact Center 04-12-2018, 02:50 PM
Replies: 3
Views: 2,580
Posted By kruegerb
I am astonished about the beep, this wasn't when...

I am astonished about the beep, this wasn't when the example was published some years ago , all default announcements in the example folder are recorded ths way without a beep.
I will check what...
Forum: IP Office Contact Center 04-11-2018, 02:54 PM
Replies: 3
Views: 3,449
Posted By kruegerb
Break time brken down to reason code is available...

Break time brken down to reason code is available in historical reporting only
Forum: IP Office Contact Center 04-11-2018, 02:20 PM
Replies: 7
Views: 3,803
Posted By kruegerb
Which Type of announcement is affected? Only IVR...

Which Type of announcement is affected? Only IVR or announcement via VEA?
Forum: IP Office Contact Center 04-11-2018, 02:15 PM
Replies: 3
Views: 3,016
Posted By kruegerb
In historcal reporting only counters for the...

In historcal reporting only counters for the amount of in oming or outgoing calls of an extension. In contact details you can filter for the extension and get informations for caller and called number
Forum: IP Office Contact Center 01-24-2018, 07:02 AM
Replies: 3
Views: 1,006
Posted By kruegerb
has the customer IPOCC 10.0 or later? in 10.0...

has the customer IPOCC 10.0 or later? in 10.0 some report definition changed, so that the workforceManagement reports are no running out of the box
Reports need some manual adjustment (do not use...
Forum: IP Office Contact Center 12-19-2017, 10:49 AM
Replies: 5
Views: 1,883
Posted By kruegerb
You have to set a default task flow, e.g the...

You have to set a default task flow, e.g the currently active, then automatically this taskflow will ve active after a restart
Forum: IP Office Contact Center 12-19-2017, 10:46 AM
Replies: 2
Views: 1,215
Posted By kruegerb
Please chek your licenses, agent are set into...

Please chek your licenses, agent are set into wrap up in case no voice license available
Forum: IP Office Contact Center 12-19-2017, 10:44 AM
Replies: 1
Views: 543
Posted By kruegerb
In the email settings in configuration in UI you...

In the email settings in configuration in UI you can configure the value, max. Allowed are 2 years
Forum: IP Office Contact Center 12-19-2017, 10:42 AM
Replies: 1
Views: 589
Posted By kruegerb
No, you can see the caller number only in topic...

No, you can see the caller number only in topic queue element
Forum: IP Office Contact Center 12-19-2017, 10:40 AM
Replies: 4
Views: 1,058
Posted By kruegerb
Audio notifaction for voice in WebUI only,...

Audio notifaction for voice in WebUI only, because need ringing in case of using WebRTC,
WinUI is allways used with phone which has its own ringer.
Forum: IP Office Contact Center 12-19-2017, 10:36 AM
Replies: 2
Views: 987
Posted By kruegerb
In counter based reports are counter for redial

In counter based reports are counter for redial
Forum: IP Office Contact Center 12-19-2017, 09:38 AM
Replies: 3
Views: 584
Posted By kruegerb
The announcement tab is included in the...

The announcement tab is included in the announcement script configuration
Forum: IP Office Contact Center 09-05-2017, 11:24 PM
Replies: 4
Views: 1,244
Posted By kruegerb
there is no limitation for the number of reports

there is no limitation for the number of reports
Forum: IP Office Contact Center 09-01-2017, 01:45 AM
Replies: 1
Views: 1,045
Posted By kruegerb
not sure what exactly the requirement, but...

not sure what exactly the requirement, but changing the administrator account is a change in IPOCC database
Forum: IP Office Contact Center 08-23-2017, 02:08 AM
Replies: 1
Views: 730
Posted By kruegerb
you need to know, which task tag is used to store...

you need to know, which task tag is used to store the selection of the caller. add this tag in the telephony screen of the agent, when call signaled at agent, the value of the tag is also shown
Forum: IP Office Contact Center 08-21-2017, 06:52 AM
Replies: 1
Views: 1,103
Posted By kruegerb
has the logged in user permission (supervisor)...

has the logged in user permission (supervisor) and authorization for the topics, ag ...?
do you used the templates or own elements?
have you checked if wall board licence present?
Forum: IP Office Contact Center 08-21-2017, 06:47 AM
Replies: 2
Views: 843
Posted By kruegerb
normaly 255 character can be used

normaly 255 character can be used
Forum: IP Office Contact Center 08-21-2017, 06:41 AM
Replies: 1
Views: 829
Posted By kruegerb
in is working only with ASR from Nuance ( Nuance...

in is working only with ASR from Nuance ( Nuance Recognizer 9.0.9 )
Forum: IP Office Contact Center 08-21-2017, 06:38 AM
Replies: 1
Views: 792
Posted By kruegerb
do you have licenses for ICI connector installed:...

do you have licenses for ICI connector installed:
need FEAT_CIE_CC_ICI_CONNECTOR for connecting the ICI connector, and for each agent logged in via SAP client: VALUE_CIE_SAP_USER_VOICE
Forum: IP Office Contact Center 08-21-2017, 06:29 AM
Replies: 2
Views: 802
Posted By kruegerb
in actual version we have no solution

in actual version we have no solution
Showing results 1 to 25 of 273

 
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