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Search: Posts Made By: mousertx
Forum: IP Telephony and Convergence 06-01-2016, 03:49 PM
Replies: 3
Views: 5,147
Posted By mousertx
Microcall has always worked for us

You can check out MicroCall. They have been around for a very long time and are constantly adding capabilities to their software.
Forum: Contact Center Applications 06-01-2016, 03:18 PM
Replies: 1
Views: 2,901
Posted By mousertx
Question AACC - Orchestration Designer Scripting

Question for the experienced scripters out there:

Is it possible to generate an email based on the IVR prompting? What we are trying to create is a method to create a ticket (via email) when a...
Forum: Contact Center Applications 06-01-2016, 03:12 PM
Replies: 2
Views: 4,051
Posted By mousertx
Have your server team exclude server/s from OU...

Sounds like your server team needs to put AACC servers into another OU that won't jack with your admin accounts...
Forum: Contact Center Applications 06-01-2016, 03:10 PM
Replies: 5
Views: 9,121
Posted By mousertx
Your solution may reside in the Session Manager

Ashley,

The solution may reside in your session manager and pattern matching. I'm still new to this solution, but we had to setup sip trunks and route patterns between CM and AACC. It maybe that...
Forum: Contact Center Applications 06-01-2016, 01:56 PM
Replies: 8
Views: 12,350
Posted By mousertx
You may need to refresh the server... Not...

You may need to refresh the server... Not service affecting.

CCMA - Configuration
Click on CCMS and then
Server, Refresh Server
Forum: Telephones, Adjuncts, and Adapters 07-27-2015, 07:50 AM
Replies: 1
Views: 3,950
Posted By mousertx
Use of Special characters

I have always used either * or the # symbol to block this...
Forum: IP Telephony and Convergence 08-23-2012, 07:12 AM
Replies: 3
Views: 28,020
Posted By mousertx
Check Local Procedure Access Settings

############# LOCAL PROCEDURE ACCESS SETTINGS ############
##
## Restrict Local Procedure Access
## Controls whether local (dial pad) procedures can be
## used to administer the telephone....
Forum: Contact Center Applications 04-01-2010, 03:36 PM
Replies: 5
Views: 67,080
Posted By mousertx
Probably a silly question

When you uninstalled/reinstalled, did you select the correct version of CMS Server? I've done this once or twice and it took a few tries before noticing...
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