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Forum: Contact Center Applications 07-14-2017, 09:53 AM
Replies: 2
Views: 2,953
Posted By darrenspain
hi thanks for the reply. i will talk to...

hi
thanks for the reply.

i will talk to the guy who installed the IP office and ask him to do that !

I have a feeling that its the fact that the integration is done across a SIP extension that...
Forum: Contact Center Applications 07-12-2017, 07:27 AM
Replies: 2
Views: 2,953
Posted By darrenspain
IP office phones not showing names on Agent Desktop

hi,
we have IP office release 10 integrated to ACCS release 7.

An ip office phone to ip office phone shows the name of the caller. This is fine.

The contact centre agents are using Avaya aura...
Forum: IP Telephony and Convergence 09-29-2014, 07:08 AM
Replies: 15
Views: 14,504
Posted By darrenspain
hi are avaya telling the customers to wait...

hi
are avaya telling the customers to wait until they have included updates in patchs / security updates or are avaya telling customers to go ahead and use the updates from the RedHat site ?

I...
Forum: Contact Center Applications 10-23-2011, 01:09 PM
Replies: 1
Views: 15,660
Posted By darrenspain
AACC6 SP4 Iceadmin issues query

hi all

we are upgrading from a Nortel CC6 to Avaya AACC6.2 SP4 and after we have migrated the database from the CCMA to Avaya CCMA 6.2 we are having problems resetting the IceAdmin password
...
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