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Search took 0.01 seconds. Search: Posts Made By: prasa7
Forum: Small and Medium Business Communications 10-20-2020, 08:17 PM
Replies: 0
Views: 4,868
Posted By prasa7
Activity code On ACCS

Hi
How can we force activity code on inbound calls on ACCS
Forum: IP Office Contact Center 10-12-2020, 09:56 PM
Replies: 0
Views: 6,021
Posted By prasa7
Question Call pickup from WebUI

How can we get Agents to pick up calls when using WebUI.
Forum: Contact Center Applications 08-31-2020, 07:37 PM
Replies: 3
Views: 6,226
Posted By prasa7
I had it working with Avaya communicator when IP...

I had it working with Avaya communicator when IP office was on version 10. after upgrading ip office to version 11.0.2 we are using Avaya IX workplace with ACCS
Forum: Small and Medium Business Communications 02-13-2020, 09:29 PM
Replies: 1
Views: 5,652
Posted By prasa7
IP office Hold time

How do we set hold time per user on IP office. i can only see hold time which is set system wide.
Forum: IP Office Contact Center 04-01-2019, 04:10 PM
Replies: 2
Views: 4,825
Posted By prasa7
you need to run windows update. delete 9.6...

you need to run windows update.
delete 9.6 folder folder C:\ProgramData\Avaya\PostgreSQL.
Run upgrade
Forum: IP Office Contact Center 02-21-2019, 03:37 PM
Replies: 2
Views: 4,825
Posted By prasa7
PostgresUpgrader Failed

Hi

iam trying to Upgrade IPOCC from version 10.0 with latest SP to version 10.1.2.2. When i start PostgresUpgrader it keeps failing. Tried with empty database same issue.
However what i found...
Forum: IP Office Contact Center 01-30-2018, 09:18 PM
Replies: 2
Views: 2,237
Posted By prasa7
got a work around for this one. got a timer...

got a work around for this one.
got a timer inserted which waits 4 secs before call is presented once agent gets free.
basically the agent has 4sec after finishing one break to going to another...
Forum: IP Office Contact Center 01-28-2018, 06:18 PM
Replies: 0
Views: 2,058
Posted By prasa7
Internal Chat options

1. Internal chat options. So basically the agent needs to have internal chat options so once they take a call they should be able to chat with other agents/supervisor for Q&A while still...
Forum: IP Office Contact Center 01-28-2018, 05:59 PM
Replies: 3
Views: 5,571
Posted By prasa7
Time of Agent status on WebUI

Agents need to be able to see how long they have been on Project break or Lunch break. I don’t see any timer count on Agent WebUI to indicate how long the agent has been on break for.
How can i...
Forum: IP Office Contact Center 01-28-2018, 05:57 PM
Replies: 2
Views: 2,237
Posted By prasa7
Changing break

Ability to for agents to change status from one break to another break without going in call queue. E.g Going from Project break to Lunch break without having to go in Available status. When the...
Forum: IP Office Contact Center 12-09-2017, 07:59 AM
Replies: 0
Views: 1,939
Posted By prasa7
Web services

After IPOCC server 9.1.8 reboot, None of the web service is working on port 28443
it shows TLS handshanke but just stucks there and nothing is displayed.
it happens for ports 28443/Administrator...
Forum: IP Office Contact Center 09-04-2017, 11:24 PM
Replies: 1
Views: 2,457
Posted By prasa7
Estimate answer Time

Hi
i have attached a screen shot of my call flow setup. i am using ipocc9.1.11.
the issue is the estimate answer time is always 0.
i have added the variable Mon_AvgTConvWait under topic1. and i...
Forum: IP Office Contact Center 07-03-2017, 04:52 PM
Replies: 2
Views: 3,566
Posted By prasa7
IP Office reboot

hi
i have also found rebooting ip office also gets the sip extension registers.
in ip office logs the IPOCC sip extenions was moved to quarantined


IPOKeepaliveTask::Main sending keepalives...
Forum: IP Office Contact Center 07-02-2017, 06:03 PM
Replies: 2
Views: 3,566
Posted By prasa7
error message in chap logs

i have attached the error message from the chap logs
Forum: IP Office Contact Center 07-02-2017, 05:51 PM
Replies: 2
Views: 3,566
Posted By prasa7
Chap service

HI
i have an issue with the chap service. randomly the sip extension from IPOCC to ip office gets UN-registered. restarting the WD service fixes it but the next day same thing happens.
Forum: IP Office Contact Center 06-29-2017, 06:05 AM
Replies: 4
Views: 5,162
Posted By prasa7
I don't have a service password so I need to...

I don't have a service password so I need to reset it. So I can log in as a service user . On version 9.1.9
Forum: IP Office Contact Center 06-28-2017, 09:44 PM
Replies: 4
Views: 5,162
Posted By prasa7
Service user password

how do we reset the service user password.
Forum: IP Office Contact Center 04-02-2017, 06:03 PM
Replies: 1
Views: 2,586
Posted By prasa7
Unhappy Chat forward

Hi
i was not able to find any documentation on how to forward a chat session to another agent. i guess this should be possible as its one of the basic features of Chat but i was not able to find...
Forum: IP Office Contact Center 12-04-2016, 09:37 PM
Replies: 0
Views: 2,424
Posted By prasa7
system wait time

Hi
i have 7 topics and each has its own average time announced. i need the IVR to announced the average wait time system wise how can i achieve this.
Basically whats happening is topic A has a...
Forum: IP Office Contact Center 05-16-2016, 07:02 PM
Replies: 4
Views: 4,330
Posted By prasa7
when is this release coming out

when is this release coming out
Forum: IP Office Contact Center 05-16-2016, 06:57 PM
Replies: 1
Tsf
Views: 2,717
Posted By prasa7
Tsf

i have a customer which was using CCR and used to run report for % of calls answered in 30 sec and % of calls answered in 60secs. Now on IPOCC i can not see how i get this report for the...
Forum: IP Office Contact Center 04-26-2016, 10:02 PM
Replies: 4
Views: 4,330
Posted By prasa7
Hold position in queue and call back

does IPOCC 9.1.6 have the option to call back the client when its come to his turn in queue.

So currently we have the option for client to leave a callback . but we want the option for the...
Forum: IP Office Contact Center 02-11-2016, 02:29 PM
Replies: 2
Views: 3,308
Posted By prasa7
1 Job code Per call

How can i limit one job code per call. currently are agents are putting in 2 job code on one call.
Forum: IP Office Contact Center 12-14-2015, 09:41 PM
Replies: 2
Views: 3,913
Posted By prasa7
wait time between changing state

how can i get agents not to receive calls in queue within 10 sec of chagrining its state.

for example one of the agent goes on break . then returns from break and now the agent needs to go in wrap...
Forum: IP Office Contact Center 12-03-2015, 03:21 PM
Replies: 1
Views: 3,627
Posted By prasa7
Hold position in queue and call back

does IPOCC have the option to call back the client when its come to his turn in queue.

So currently we have the option for client to leave a callback . but we want the option for the callers...
Showing results 1 to 25 of 27
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