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Forum: Contact Center Applications 03-21-2015, 10:53 PM
Replies: 3
Views: 3,284
Posted By lbhardwaj
AACC Supports the integration with third party...

AACC Supports the integration with third party like Sales Force . for API & SDK support you need to consult with Avaya Dev Connect .All the OOTB API & SDK are availble on Dev Connect and if you...
Forum: Contact Center Applications 03-21-2015, 10:45 PM
Replies: 1
Views: 2,466
Posted By lbhardwaj
does it work after a minute & new report get...

does it work after a minute & new report get created ?
do you observe such delay / freeze while running the standard historical report ?
or is it just a matter of freeze for 1 min ? then it may be...
Forum: Contact Center Applications 03-05-2015, 05:09 AM
Replies: 8
Views: 6,632
Posted By lbhardwaj
Hi Dear , I ran the test in my Lab AACC...

Hi Dear ,

I ran the test in my Lab AACC 6.4 SP13 with latest SDK and when Agent disconnect the chat ,then customer get a notification that Agent left the Session .

When customer disconnect...
Forum: Contact Center Applications 03-04-2015, 01:25 AM
Replies: 8
Views: 6,632
Posted By lbhardwaj
This looks to be AAAD issue . Can you please...

This looks to be AAAD issue . Can you please raise a Service Request .
Forum: Contact Center Applications 03-01-2015, 11:49 PM
Replies: 8
Views: 6,632
Posted By lbhardwaj
Can you confirm the AACC release & Service pack...

Can you confirm the AACC release & Service pack detail with which you are facing this issue ? Also can you confirm the SDK you are using is complaint with that release ?
Forum: Contact Center Applications 02-27-2015, 05:43 AM
Replies: 1
Views: 2,684
Posted By lbhardwaj
AACC autoreply trackingnumber Reply to Thread

In AACC you can track the contact using Contact ID or Action ID .you can get the contact ID from Contact when it shows on AAAD or can get it from Database then you can refer it in logs .

or...
Forum: Contact Center Applications 02-27-2015, 05:37 AM
Replies: 8
Views: 6,632
Posted By lbhardwaj
Remove old web comm sessions

On CCMM Administration we have option to close the contact after 60 Min if its lying idle & in open state with Agent . did you explore that option ?

clearing the Session from Database is not...
Forum: Contact Center Applications 02-27-2015, 04:26 AM
Replies: 1
Views: 3,328
Posted By lbhardwaj
For Scripts we have prority from 1-6 being 1 as...

For Scripts we have prority from 1-6 being 1 as hightest & 6 is lowest which is default in case you don't write the prority for skillset in script .

So your way to address is fine you can manage...
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