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Search: Posts Made By: shaikht
Forum: Contact Center Applications 05-23-2017, 11:16 PM
Replies: 3
Views: 3,825
Posted By shaikht
Hi, synonyms is right table to have entry...

Hi,

synonyms is right table to have entry for each and every agent added in the dictionary

You can query with where condition as item_type=agname to get all records added for agents.
...
Forum: Contact Center Applications 05-17-2017, 11:39 PM
Replies: 3
Views: 3,027
Posted By shaikht
HI, I will suggest to open SR with Avaya...

HI,

I will suggest to open SR with Avaya Support to look further into multiple records. There must be unique entry in each row causing multiple entries.

Regarding Incomplete, it is n...
Forum: Contact Center Applications 04-12-2017, 11:51 PM
Replies: 3
Views: 2,482
Posted By shaikht
Hi, May be you can design report having...

Hi,

May be you can design report having format change in it for that column.

I hope it helps.
Forum: Contact Center Applications 04-12-2017, 11:31 PM
Replies: 6
Views: 2,073
Posted By shaikht
Hi, I think it will be difficult to...

Hi,

I think it will be difficult to include VDN level data with agent as dvdn collects data till call is at VDN level. Once it reach to queue and to agent, no more info sent to table.

I...
Forum: Contact Center Applications 03-16-2017, 05:58 AM
Replies: 2
Views: 3,661
Posted By shaikht
Hi, For Linux, we have rpm of CMS version but not...

Hi, For Linux, we have rpm of CMS version but not part of any table.

For time zone, again not in table but listed in supervisor as files.

Let me know if you need any further details.
...
Forum: Contact Center Applications 01-05-2017, 10:49 PM
Replies: 5
Views: 10,043
Posted By shaikht
Hi, I have no exposure to VB scripting...

Hi,

I have no exposure to VB scripting but depending on supervisor design you need to make changes in your script to ask timezone from user or script need to pick it from list. Whenever we pull...
Forum: Contact Center Applications 11-22-2016, 10:29 PM
Replies: 4
Cms
Views: 2,898
Posted By shaikht
Hi, Please verify if BCMS reports are...

Hi,

Please verify if BCMS reports are getting data for that vdn. If it is set to both and CM is sending data for that VDN, reports should show data.

I hope it helps.
Forum: Contact Center Applications 11-22-2016, 10:27 PM
Replies: 4
Views: 5,507
Posted By shaikht
Hi, If it is by Avaya APS it will be...

Hi,

If it is by Avaya APS it will be available in same directory. Or else check in menu if you can get path for rt_socket.
Forum: Contact Center Applications 11-03-2016, 05:57 AM
Replies: 2
Views: 2,169
Posted By shaikht
Hi, Call work code details come from CM. If...

Hi,

Call work code details come from CM. If CM is sending, CMS will report them. On CMS, we need to administer them in CALL center Administration and dictionary.

I hope it helps.
Forum: Contact Center Applications 10-24-2016, 09:42 PM
Replies: 4
cms
Views: 2,966
Posted By shaikht
Hi, Backup table is visible and you can...

Hi,

Backup table is visible and you can modify schedule if needed.

Below are details from lab box when I list all tables:

Timetable Name User ID Status Next Run ...
Forum: Contact Center Applications 10-20-2016, 10:42 PM
Replies: 4
cms
Views: 2,966
Posted By shaikht
Hi, Tables are hidden since Avaya don't...

Hi,

Tables are hidden since Avaya don't want someone to play with it.

Tables can be view in database under table ttsc. Type column contains info about visible or hidden.

I hope it...
Forum: Contact Center Applications 10-19-2016, 11:43 PM
Replies: 1
Cms
Views: 2,455
Posted By shaikht
Hi, Please make sure CWC are configured...

Hi,

Please make sure CWC are configured under Call Center Admin -> Call Work Codes.

We need to administer CWC to show them in reports. I

If it is done, please make sure CWC are...
Forum: Contact Center Applications 10-04-2016, 11:48 PM
Replies: 2
Views: 3,991
Posted By shaikht
Hi, It may be because of issue on IDS...

Hi,

It may be because of issue on IDS configuration file. I will suggest to have Support request with Avaya so that we can look into it. If it was in /tmp, we can delete but need to see cause...
Forum: Contact Center Applications 09-21-2016, 11:37 PM
Replies: 1
cms
Views: 3,862
Posted By shaikht
HI, There is as such no recommendation...

HI,

There is as such no recommendation from Avaya on capacity. We just need NFS on Solaris/Linux OS.

I will suggest follow following approach:
Take 1 daily backup and 1 admin backup....
Forum: Contact Center Applications 09-14-2016, 10:44 PM
Replies: 3
cms
Views: 4,512
Posted By shaikht
Hi, Currently, you have CMS load and you...

Hi,

Currently, you have CMS load and you want to remove it. You can do two things:

1. Use baseload upgrade to remove current load and if you have previous laod software, it can be...
Forum: Contact Center Applications 09-13-2016, 11:06 PM
Replies: 3
cms
Views: 4,512
Posted By shaikht
Hi, Simple steps will be restore CMS...

Hi,

Simple steps will be restore CMS again with older CMS load backup to bring CMS on earlier load.

We have steps to remove installed CMS load but again you will need backup to install...
Forum: Contact Center Applications 09-07-2016, 12:58 AM
Replies: 3
Views: 6,743
Posted By shaikht
Hi, I don't think so. But still to get...

Hi,

I don't think so. But still to get confirmation,you can ask your Account Manager to engage APS team to get more details if it is feasible.

I hope it helps.
Forum: Contact Center Applications 08-28-2016, 11:36 PM
Replies: 3
cms
Views: 3,105
Posted By shaikht
Hi, Yes, you can do it manually. ...

Hi,

Yes, you can do it manually.

It is not service affecting.
Forum: Contact Center Applications 08-27-2016, 12:31 AM
Replies: 3
cms
Views: 3,105
Posted By shaikht
Hi, I am not aware of any such known...

Hi,

I am not aware of any such known issues. Since it is also working fine on other CMS, issue could be specific to this hardware. I will suggest to open SR with Avaya support team to look...
Forum: Contact Center Applications 08-27-2016, 12:28 AM
Replies: 1
Cms
Views: 2,200
Posted By shaikht
Hi, I am not aware of any such known...

Hi,

I am not aware of any such known issues. I will suggest to open SR with Avaya support team to look further into it.
Forum: Contact Center Applications 08-22-2016, 11:19 PM
Replies: 2
Views: 3,725
Posted By shaikht
Hi, Make sure that DNS details are given...

Hi,

Make sure that DNS details are given properly while using netconfig script.

It could be one of the reason.

I hope it helps.
Forum: Contact Center Applications 08-19-2016, 12:12 AM
Replies: 1
cms
Views: 1,941
Posted By shaikht
Hi, It was known issue on all previous...

Hi,

It was known issue on all previous versions and fixes were done on CM and CMS side to handle events. Totally it was fixed in r16 so may be upgrade CMS to avoid stuck call.

I hope it...
Forum: Contact Center Applications 08-09-2016, 11:27 PM
Replies: 1
cms
Views: 1,785
Posted By shaikht
HI, Below file need to be edited with...

HI,

Below file need to be edited with size and number of files:

cd /cms/db/LogAdmin
vi spi_log_x where x is acd number

pbx/acd1/spi.log 50000 99

50000 is KB which can be...
Forum: Contact Center Applications 08-05-2016, 11:17 PM
Replies: 1
Cms
Views: 1,568
Posted By shaikht
Hi, Avaya recommend 100 mbps full duplex...

Hi,

Avaya recommend 100 mbps full duplex auto neg on on both CMS NIC and CLAN side.

I hope it helps.
Forum: Contact Center Applications 08-02-2016, 10:25 PM
Replies: 3
Views: 2,200
Posted By shaikht
Hi, I am assuming that users you are...

Hi,

I am assuming that users you are referring to agents logged into skill.

We have Historical ->Agent ->Login/Logout (Skill) report which give login and logout time of agents.

It...
Showing results 1 to 25 of 246

 
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