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Search took 0.01 seconds. Search: Posts Made By: kumar1009
Forum: IP Office Contact Center 08-22-2017, 01:29 AM
Replies: 1
Views: 2,333
Posted By kumar1009
View the Menu Selected By Caller

We have IPOCC and IPO Release 10.
The agent want to view which menu the caller selected in the IVR before the call was transferred to agent.

Is there any option in the IPOCC Agent interface to...
Forum: IP Office Contact Center 07-31-2016, 03:55 AM
Replies: 2
Views: 6,720
Posted By kumar1009
Same issue here

I am facing the same issue, but strangely it works sometimes even when the user is logged in from communicator, never worked on flare though!!
Forum: IP Office Contact Center 06-02-2016, 04:41 AM
Replies: 3
Views: 6,394
Posted By kumar1009
Transfer Call to Another Agent Or Call Pickup by agent

We are facing an issue in IPOCC REL 9.1.

Call comes to an agent and if the agent is not attending the call it should go to another agent. Which is not happening.
Can we do this?

Also is it...
Forum: IP Office Contact Center 05-27-2016, 12:07 AM
Replies: 2
Views: 2,900
Posted By kumar1009
Is this information available under Reporting. ...

Is this information available under Reporting.
If i create a new report which Statistic Counter need to be added to get these information.
Forum: IP Office Contact Center 05-25-2016, 12:42 PM
Replies: 2
Views: 2,900
Posted By kumar1009
Ipocc report with caller id and answered agent ext number

Hi Experts,

I would like to know which value in the report will give me the caller ID of the caller and which value will give me the extension number of the agent who answered the...
Forum: IP Office Contact Center 02-25-2016, 09:54 AM
Replies: 3
Views: 3,674
Posted By kumar1009
is there any document which explains what each...

is there any document which explains what each fields so that i can share it with the customer..
Forum: IP Office Contact Center 02-21-2016, 12:52 AM
Replies: 3
Views: 3,674
Posted By kumar1009
IPOCC Reporting - Reporting Filter View Not Changing to Names

Hi All,
i am facing issues with the reporting filters view , i change it to Names from Abbreviation but its not working is automatically changing back to Abbreviations.

All reports...
Forum: IP Office Contact Center 02-07-2016, 01:06 PM
Replies: 2
Views: 8,305
Posted By kumar1009
Fixed!!

The issues was with DNS entry in host file and trusted site in internet explorer.
Fixed it as per the installation guide and worked like a charm.
Forum: IP Office Contact Center 02-05-2016, 01:35 PM
Replies: 2
Views: 8,305
Posted By kumar1009
Superviosr UI showing errors!!

We are facing a strange issue in the customer site, when we try to login as supervisor in any of the customer PCs, we are getting a page not found error, but at same time when i log in as supervisor...
Forum: IP Office Contact Center 05-20-2015, 01:10 AM
Replies: 9
Views: 9,932
Posted By kumar1009
Yes that was one issue, also i had issues with...

Yes that was one issue, also i had issues with the IPO and IPOCC connection, authentication was getting failed, changed passwords at both end and restarted IPOCC and IPO,

All good for the time...
Forum: IP Office Contact Center 05-18-2015, 08:35 AM
Replies: 9
Views: 9,932
Posted By kumar1009
SAME issu

I have the same issue

Error report says FEAT_CIE_CC_BASE30 is missing
Is this the reason ???
Avaya IPO 500 v2 demo kit with all licenses Rel 9.1
Avaya IPOCC Rel 9.1
Forum: IP Office Contact Center 03-28-2015, 08:41 AM
Replies: 1
Views: 3,181
Posted By kumar1009
How to trace an ivr application

Is there any tool to trace monitor ivr scripts like we do in voicemail pro using dbgview.

I want to know why my application is not going to the topic when i select an option in the menu.
Showing results 1 to 12 of 12

 
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