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Forum: IP Office Contact Center 08-25-2020, 07:09 PM
Replies: 0
Views: 517
Posted By pampl1
Post How can I set call position on IPOCC 10

Hi all, I read some foruns and documents, but I don't found the way I can set call position on queue on IPOCC task flow. I found on object Task Tag the variable c.positionInQueue from system, but on...
Forum: IP Office Contact Center 08-25-2020, 06:58 PM
Replies: 0
Views: 570
Posted By pampl1
Call drop after real time report presents the message "none" on announcement columm

When the call comes in on IPOCC the columm from announcements, on realtime reports presents the message "none" and the call is dropped off, but this message appear only in some calls. In addiction,...
Forum: Mobile Communications 04-07-2020, 09:51 AM
Replies: 0
Views: 3,336
Posted By pampl1
Post Message error on Workplace to register on Aura 7.1

Hi all,




When I try to connect a URL for registrated a subscriber on workplace, the follow message show on the app "Configurations analysis error". Then the app doesn't ask the subscriber and...
Forum: IP Office Contact Center 03-10-2020, 09:43 AM
Replies: 0
Views: 1,116
Posted By pampl1
Calls doesn't show for an agent on IPOCC UI and Agent desktop

Hi all,

So we have a issue with an one agent, him IPOCC UI doesn't show him calls answered and not answered on dashboard. But, when We generate a report with how many calls he asnwered this...
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