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Forum: Small and Medium Business Communications 03-06-2017, 05:52 PM
Replies: 1
Views: 1,072
Posted By logan32
There is no migration path from Contact Store to...

There is no migration path from Contact Store to Contact Recorder. https://support.avaya.com/kb/ext/SOLN281391
Forum: Small and Medium Business Communications 08-21-2015, 12:13 AM
Replies: 4
Views: 3,100
Posted By logan32
Are you running essential or preferred edition? ...

Are you running essential or preferred edition?
Does the extension exist in the configuration already as an H323 extension?
What is the VPN Gateway yo u are connecting through?
Forum: Small and Medium Business Communications 08-20-2015, 10:21 PM
Replies: 4
Views: 3,100
Posted By logan32
Remote Worker

You'll need to set the user as Remote Worker and have the appropriate licensing
Forum: IP Office Contact Center 08-19-2015, 08:15 PM
Replies: 4
Views: 4,136
Posted By logan32
Solution Confirmed Thanks

That's as I thought. Just wanted to make sure

Cheers!
Forum: IP Office Contact Center 08-18-2015, 11:07 PM
Replies: 4
Views: 4,136
Posted By logan32
No, but forwarding

Hi marquardt,

Thanks for your reply. Like I said, I have it working when I hit Reply on an email. What I need is the same functionality when i hit Forward.

From does not become a button when...
Forum: IP Office Contact Center 08-18-2015, 07:08 PM
Replies: 4
Views: 4,136
Posted By logan32
Question Can't choose From when forwarding email

Hi everyone,

When an agent replies in IPOCC I have it set up to they can choose to send from their own name or from the Topic.

The same rule doesn't seem to apply for forwarding emails. It...
Forum: Small and Medium Business Communications 08-11-2015, 04:50 PM
Replies: 2
Views: 5,629
Posted By logan32
Post LVM Directory

Hi,

Try:

C:\Program Files (x86)\Avaya\IP Office\Manager\LVMGreeting

Open up the output file in there in Notepad
Forum: Small and Medium Business Communications 08-06-2015, 12:48 AM
Replies: 6
Views: 16,218
Posted By logan32
Smile Check the lighting in the room

I had a customer complain about this once. Their phone sat in direct sunlight. The solution: shut the curtain. The light that was never on, went out!
Forum: Small and Medium Business Communications 08-06-2015, 12:44 AM
Replies: 1
Views: 2,261
Posted By logan32
Card types

Can you confirm what cards you have installed in the system? DS, Phone, VCM, Combo?
What model handsets are connected?
Are there only analogue trunks connected or others as well?

Sounds like a...
Forum: IP Telephony and Convergence 08-03-2015, 05:18 PM
Replies: 1
Views: 2,970
Posted By logan32
Post More info

Hi rajen4,

Can you please provide details about the server you have installed contact store on? CPU/RAM/Operating System version

Does it come back up at all, or is it not working right now?
...
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